Shannon Hartmann
Johnson City,TX
Summary
I am an advertising professional with 20+ years experience looking for a new career. While freelancing the past 10 years, I managed retouching projects from photography to production. I am organized, dependable, and am able to manage multiple priorities. Before beginning a career in advertising, I worked in retail, as an administrative assistant in telecommunications, as a front desk associate at a gym, and a server at a high volume bar. I feel my experience in all of these areas would be an asset for customer service in the wine industry. I am a creative individual with excellent eye for detail, outstanding customer service, and exceptional time management skills. I am looking for a career where I am out of the house and interacting with people. I love to be busy and moving. I am excited about the prospect of learning new skills and starting a new career.
Overview
27
27
years of professional experience
Work History
Retoucher
Self Employed
01.2013 - 10.2023
- Used Adobe Photoshop to crop, invert, and control light and color properties of photos.
- Retouch images for web and print
- Composite images
- Color correcting and product matching
- Advanced making and clipping
- Work closely with art directors and project managers
- Planned, designed, and scheduled phases for retouching and print projects
Retoucher
GSDM
11.2004 - 12.2012
- Retouch images for print and web including lifestyle, automobiles, food, composite images for high end print, architectural interiors and exteriors
- Work closely with creative directors, art directors, designers, project managers, and print producers to fulfill client requests
- Created complex masking and clipping paths
- Labeled and organized images for Digital Asset Management
Administrative Assistant
Grande Communications
01.2004 - 11.2004
- Liaison between construction contractors and engineers
- Communicated with city municipalities regarding current work orders
- Managed construction work orders and progress
- Updated spreadsheets and databases to track, analyze, and report on performance
- Communicated with city residents and construction crew regarding easements and engineering plant
- Monitored office calendars to plan meetings
- Managed construction fleet, repairs, oil changes, inspections, etc.
Retoucher
Brown+Partners
02.2002 - 12.2003
- Used Adobe Photoshop to crop, invert and control light and color properties of images
- Retouched jewelry for magazine, poster, and store front print
- Created shadows and intricate masks
- Worked on large volume projects for seasonal jewelry ads
- Communicated and worked directly with art directors and print producers
Retoucher/Scanner Operator
Laser Tech Color/LTC Group
02.2000 - 02.2002
- Operated a drum scanner and adjusted machine settings for desired color in a variety of images types.
- Color corrected and retouched scanned images including lifestyle, jewelry, sports trading cards, and beauty/makeup
- Created intricate masks and clipping paths
- Applied printing cutbacks and manipulated color to images for packaging design
- Worked directly with print producers and retouching managers to provide perfect color
Retoucher/Scanner Operator
Pacific Color Connection
01.1997 - 12.1999
- Operated a drum scanner to scan film. Manipulated color corrections on scanner to help with retouching
- Color corrected and retouched scanned images including architectural indoors/outdoors, mountain bikes, professional surfer and skateboarder sequencing images for magazines, and lifestyle images
- Worked directly with project managers and print producers
Server/Front Host
Princess Resort Barefoot Bar
- Served food and drinks in a high volume bar
- Worked the front door taking cover charge
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Retail Sales Associate
LuLu Boutique
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
Retail Sales Associate
Deja Vu Vintage Clothing
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Front Desk Associate
Centrum Sports Club
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Bachelor of Arts - Design Communication
Texas Tech University
Lubbock, TX12.1995
Skills
- Customer Service
- Ability to work weekends and holidays
- Time Management
- Multitasking
- Creative
- Artistic Eye
- Outgoing with excellent communication skills
- Self Starting
- Ability to stand and work long hours
- Project Planning
- Project Estimation and Bidding
Timeline
Retoucher
Self Employed
01.2013 - 10.2023
Retoucher
GSDM
11.2004 - 12.2012
Administrative Assistant
Grande Communications
01.2004 - 11.2004
Retoucher
Brown+Partners
02.2002 - 12.2003
Retoucher/Scanner Operator
Laser Tech Color/LTC Group
02.2000 - 02.2002
Retoucher/Scanner Operator
Pacific Color Connection
01.1997 - 12.1999
Server/Front Host
Princess Resort Barefoot Bar
Retail Sales Associate
LuLu Boutique
Retail Sales Associate
Deja Vu Vintage Clothing
Front Desk Associate
Centrum Sports Club
Bachelor of Arts - Design Communication
Texas Tech University
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