Shannon Haschel
Assistant Manager
Daytona Beach,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Wawa
07.2019 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assistant Store Manager
Speedway Gas Station
05.2009 - 04.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05.1989
Skills
- Advertising Techniques
- Health and Safety Regulations
- Business Planning
- Time Management
- Manage Budgets
- Financial Management
- Sales Activities
- Order Supplies
- Staff Management
- Cost Control
- Customer Relations
- Customer Relationship Management
- Staff Development
- Staff Supervision
- Customer Service
- Greet Guests
- Quality Standards
- Manage Contracts
- Sales Strategies
- Staff Training
- Retail Operations Management
- Assist Customers
- Sales Reporting
- Process Payments
- Human Resource Management
- Training and Development
- Public Relations
- Team Motivation
- Sell Products
- Reporting
Timeline
Assistant Manager
Wawa
07.2019 - 12.2022
Assistant Store Manager
Speedway Gas Station
05.2009 - 04.2019
High School Diploma -
Warren Central High School
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