Overview
Work History
Education
Skills
Timeline
Generic

Shannon Haughie

Fruitland Park,FL

Overview

7
7
years of professional experience

Work History

Senior Manager of Customer Service

Zelenko Labs
Boca Raton, FL
06.2021 - Current
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies
  • Created detailed reports on project progress for senior management review
  • Directed cross-functional teams in developing innovative solutions to complex problems
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented new technologies such CRM tools to streamline business processes
  • Represented the organization at conferences or trade shows as an expert speaker on relevant topics
  • Performed financial analysis to inform discussions with partners and make strategic decisions
  • Maintained adequate staffing to meet objectives within budget

Service & Engagement Team Leader

Target
Boynton Beach, FL
09.2017 - 06.2021
  • Developed strategies for problem solving and conflict resolution among team members
  • Conducted regular performance reviews to assess individual team member progress
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects
  • Provided coaching and feedback on employee performance, encouraging professional development
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings
  • Collaborated with other departments to ensure alignment of goals across teams
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service
  • Delegated daily tasks to team members to optimize group productivity
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team
  • Worked closely with human resources to support employee management and organizational planning
  • Offered training and support to keep team members motivated and working toward objectives

Education

Bachelor of Science -

Florida International University
Miami, FL

Skills

  • Data Analytics
  • Data-driven decision-making
  • Cross-Functional Collaboration
  • Documentation And Reporting
  • Database Development
  • Corporate Communications
  • Operations Management
  • Influencing and negotiating
  • Organizational Development
  • Organizational improvement

Timeline

Senior Manager of Customer Service

Zelenko Labs
06.2021 - Current

Service & Engagement Team Leader

Target
09.2017 - 06.2021

Bachelor of Science -

Florida International University

Similar Profiles

CREATE PROFILE
Shannon Haughie