Shannon Hawkins
Knoxville,TN
Summary
Compassionate and detail-oriented professional with diverse experience in office management, patient care, and administrative support. Skilled in building strong client and patient relationships, managing scheduling, handling billing processes, and ensuring smooth day-to-day operations. Proven ability to balance multiple tasks, maintain confidentiality, and provide excellent communication and customer service in both clinical and academic settings.
Overview
3
3
years of professional experience
Work History
Chiropractic Care Adovacte
Cherish Family Chiropractic
Seymour, TN
06.2024 - Current
- Built strong relationships with patients, providing support, and ensuring a welcoming environment
- Managed patient scheduling, incoming phone calls, payment, and front desk operations
- Assisted the main chiropractor with patient care and office needs
- Fostered a people-oriented atmosphere focused on excellent patient care
Office Manager
Jones Family Counseling Center
07.2023 - 07.2024
- Interacted with clients in person and via phone/email, assisting and scheduling appointments
- Managed billing processes, including insurance claims, ensuring accurate and timely submissions
- Maintained office cleanliness and organization, including cleaning duties and inventory management
- Responded promptly to phone calls and emails, demonstrating strong communication and customer service skills
- Assisted the owner in various administrative tasks, such as office organization and supply management
- Handled sensitive information with discretion and maintained confidentiality in all interactions
Teaching Assistant (TA)
Johnson University
08.2023 - 05.2024
- Graded assignments, provided constructive feedback to students, and assisted in course administration under faculty supervision
Student Life Office Manager's Assistant
Johnson University
08.2021 - 11.2023
- Managed daily office operations, including answering calls, responding to emails, and processing student life forms
- Provided administrative support to the Office Manager, ensuring smooth functioning of department activities
- Demonstrated strong organizational and communication skills in assisting students and coordinating office tasks
Education
Bachelor of Science - Pastoral Counseling
Johnson University
Knoxville, TN05-2025
High School Diploma -
Home Life Academy
05.2021
Skills
- Office Administration
- Communication
- Data Entry
- Multitasking
- Problem-solving
- Team Collaboration
- Time Management
- Leadership
Quote
"You never fail until you stop trying" - Albert Einstein
Languages
Koine Greek, Elementary (Primarily able to read and translate)
References
- Dwayne Curry, Senior Pastor, Woodlawn Christian Church, dwayne@mywoodlawn.org
- Jerilyn Weaver, Office Manager, Johnson University Student Life Department, jweaver@johnsonu.edu
- Dr. Brandon Matteson, Chiropractor, Cherish Family Chiropractic, dr.brandon@cherishfamilychiropractic.com
Timeline
Chiropractic Care Adovacte
Cherish Family Chiropractic
06.2024 - Current
Teaching Assistant (TA)
Johnson University
08.2023 - 05.2024
Office Manager
Jones Family Counseling Center
07.2023 - 07.2024
Student Life Office Manager's Assistant
Johnson University
08.2021 - 11.2023
Bachelor of Science - Pastoral Counseling
Johnson University
High School Diploma -
Home Life Academy
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