Shannon Hawley
Waterford
Summary
Detail oriented and results-driven Office Manager with a Bachelor's Degree in Healthcare Administration and over 4 years of experience overseeing administrative operations in fast-paced healthcare environments. Proven ability to streamline office procedures, manage cross-functional teams, and ensure compliance with healthcare regulations. Skilled in scheduling, records management, and patient relations, with a strong focus on improving operational efficiency and patient satisfaction. Adept at implementing best practices to support organizational goals and enhance workflow across departments. Recognized for leadership, organizational skills, and the ability to foster a collaborative and productive work culture.
Overview
4
4
years of professional experience
Work History
Office Manager
HealthQuest Physical Therapy
10.2024 - Current
- Run and analyze weekly reports
- Active patient lists
- Aging reports
- Appointment statistics
- Assessment consultation report
- Authorization reports
- Collection reports
- First visit audits
- Medicare utilization report
- Red end of day report
- Manage calendars for 4 physical therapists
- Ensure patients schedule their full plan of care
- Create schedules for front office staff
- Conflict Resolution
- Insurance verification and benefit explanation
- Obtain visit authorizations and retro authorizations
- Manage front office relations with patients and receive excellent feedback for customer service
- Stock Control
- Proficient in use of EMR systems
- Proficient in Word, Excel, and Microsoft office systems
Office Manager / Optometric Technician
2020 Family Vision
12.2021 - 09.2024
- Manage calendars for 4 doctors at three sites
- Customer service chat support
- Product demonstrations for dry eye care
- Insurance verification
- Schedule appointments
- Billing and coding
- Manage credentialing with various insurance providers for all doctors and offices
- Train new employees in workplace culture and practices
- Manage and input stock for contact lenses and frames
- Accounts receivables
- Explanation of procedures
- Cares for patients from point of arrival until doctor availability including pre-testing
Education
Bachelor of Science - Healthcare Administration
Eastern Michigan University
12.2023
Skills
- Customer service
- Office management
- Multitasking and Organizational skills
- Customer relations
- Scheduling and calendar management
- Conflict management
- Staff management
- Employee training
- Policy implementation
- Attention to detail
- Time management
- Problem-solving
- Excellent communication
- Phone and email etiquette
- Adaptability and flexibility
- Verbal and written communication
Timeline
Office Manager
HealthQuest Physical Therapy
10.2024 - Current
Office Manager / Optometric Technician
2020 Family Vision
12.2021 - 09.2024
Bachelor of Science - Healthcare Administration
Eastern Michigan University
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