Shannon Hayes
Irving,TX
Summary
Higher Education professional seeking to expand experience and knowledge of health and wellness program for students inside and outside of the classroom. Fourteen years experience in managerial administrative duties aligning with Dallas College’s mission and vision in areas such as Enrollment Management, Student Services, and Dual Credit. Rising leader that upholds the educational high standards set for the community and Dallas College.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Dallas College - Mountain View Campus
Dallas , Texas
2021.10 - Current
- Delivered top-notch administrative support to Dean of Enrollment Management, 7 Associate Deans, and office staff promoting excellence in office operations.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Coached new/current administrative assistants and staff on administrative procedures, company policies and performance standards.
- Prepared and distributed team-based communications to foster collaboration and team
- Supported time-tested professional relationships, working with stakeholders to facilitate communication.
Administrative Assistant
Dallas County Community College District
Irving , TX
2007.08 - 2021.10
- 12+ years’ experience in Managerial Administrative duties to Dean of Enrollment Management & Student Services Division as well as to the departments and programs coordinated under the Dean (Admissions, Academic Advising, Degree Audit, First Year Advising/Career Development, New Student Orientation, Outreach & Recruitment, Testing, TRIO Student Support Services, TRIO Upward Bound, and Dallas County Promise/Rising Star Programs)
- 5+ years cross-trained and knowledgeable in procedures and processes for Outreach & Recruitment, Academic Advising – Guided Pathways, Admissions, and Dallas College Call Center
- Provide guidance and direction to assist in resolving issues and/or promoting and supporting other department team members and students
- 5+ years’ experience in Educational Partnerships – Outreach & Recruitment, Dual Credit, Rising Star, and general population partnerships
- Duties include working with diverse student populations (9th-12th high school, Prospective students, Academic Advising, Admissions, and administrative processes of registration, reporting, budgeting, and 6-12 grade recruitment processes)
- Assist with coordinating policies and processes through Dual Credit director, Dual Credit Council, other DCCCD campuses and area high schools
- Current Duties
- Assist students, faculty, staff, other internal/external stakeholders and community with questions or concerns relating to processes of the Enrollment Management & Student Services Department
- Schedule coordinator of appointments/special events and travel arrangements
- Coordinate and complete requisitions, purchase orders, and purchasing processes through Marketplace system
- Coordinate monthly budget through Excel export processes, review coordinator for Enrollment Management Executive Team to include print, reconciliation of monthly purchase orders through Colleague Data system and current Market Place purchasing system, budget allocations/adjustment submissions to VP Business Affairs office
- Department liaison for facilities, receiving, division inventory, and IT requests
Education
Master of Science - Health Studies
Texas Woman’s University
Denton, Texas05.2021
Bachelor of Science - General Studies in Bus. Mngt And Health Studies
Texas Woman’s University
Denton, Texas12.2017
Associate of Science -
North Lake CollegeUniversity of Texas At ArlingtonNorth Lake CollegeTexas Woman’s University, Woman’s University, North Lake College
Irving, Texas 08.2009
Skills
- Research and Analytical Skills
- Database and Client Management Systems
- Salesforce Case Management, Jaggaer purchasing, and QLess
- Colleague/Datatel networks – Navigate student searches for admission, registration, and budget processes.
- Paperwise Program – scan and query status of documents.
- Navigate/Estudias Program – student appointment scheduler and student population report generator
- Computers and Technology
- Microsoft Outlook communications, Microsoft Office Suite including Excel, Word, Power Point, Publisher and Access data bases
- Multitasking, Time Management, Strong organizational skills, and Resource Coordination and Allocation
- Behavioral Skills Development
- Student Motivation and Engagement in and out of classroom
Accomplishments
- Member of Phi Kappa Phi Honor Society 2021
- Member of National Society Leadership and Success 2020
- Member Irving Citizens Fire Academy Alumni Association through the Irving Fire Department 2012 to Present
- Member Dallas College Citizens Emergency Response Team (CERT) and Instructor
- 2014-2017 CERT Instructor for Macarthur High School JROTC and Dallas County Community College District
Affiliations
- Notary Public for Dallas County, Texas
- Dallas College Administrative Assistant Career Institute through DCCCD - 2012/2019
- The Honor Society of Phi Kappa Phi
- National Honor Society of Leadership and Success
- Dallas County, Texas Citizens Emergency Response Team Instructor (CERT)
- Irving Citizens Fire Academy Alumni Association
- CarePlus CPR/AED/Blood Pathogen certified through American Red Cross
Certification
- Health Education Specialist Training and Certification - 2022-2023 (CHES Exam)
- Administrative Assistant Career Institute - Dallas County Community College District - 2012/2019
- Citizens Emergency Response Team Instructor 2014-2017
- American Red Cross CarePlus CPR/AED/Blood Pathogen training
Timeline
Senior Administrative Assistant
Dallas College - Mountain View Campus
2021.10 - Current
Administrative Assistant
Dallas County Community College District
2007.08 - 2021.10
Master of Science - Health Studies
Texas Woman’s University
Bachelor of Science - General Studies in Bus. Mngt And Health Studies
Texas Woman’s University
Associate of Science -
North Lake CollegeUniversity of Texas At ArlingtonNorth Lake CollegeTexas Woman’s University, Woman’s University, North Lake College
- Health Education Specialist Training and Certification - 2022-2023 (CHES Exam)
- Administrative Assistant Career Institute - Dallas County Community College District - 2012/2019
- Citizens Emergency Response Team Instructor 2014-2017
- American Red Cross CarePlus CPR/AED/Blood Pathogen training
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