Shannon Hazlett
Fort Myers
Summary
Dynamic Administrative Coordinator with a proven track record at J & D Heating and Air Conditioning, excelling in optimizing operations and enhancing customer relationships. Skilled in QuickBooks, Field Edge, Service Titan and adept at managing schedules. Strong attention to detail and effective communication drive my success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
J & D Heating and Air Conditioning
02.2020 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Register AC systems
- File warranty claims
- Sell labor warranties, maintenance plans, UV systems and much more
- Order repair parts, equipment, and everyday supplies
- Respond to Google reviews
- Manage credit card disputes
- Manage employee garnishments
- Receive parts, and enter accounts payable
- Assist in daily schedules, assigning drivers to specific routes based on customer demands
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Utilized computer software systems to input data regarding orders, deliveries
- Proficient in Field Edge and Service Titan
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Reduced overtime costs by optimizing driver schedules based on workload demands
Sales Associate
Affordable Moving Systems
06.2015 - 01.2020
- Sold moving jobs, inside and outside sales
- Closed over 80% of jobs
- Coordinated all moves
- Provided quotes to customers and answered all questions
- Acted as a liaison between customer and office staff; scheduling services and managed calendars and communications
- Set up 3rd party services, crating, debris pick up, labor and much more
- Ran credits cars
- Accounts receivables and payables
Education
General
Brookhaven High School
Columbus, OHSkills
- Quick Book
- Field Edge
- Service Titan
- Inside Sales
- Attention to detail
- Data entry
- Time management
- File organization
- Office administration
- Inbound phone call handling
- Calendar management
- Scheduling appointments
- Appointment scheduling
Timeline
Administrative Coordinator
J & D Heating and Air Conditioning
02.2020 - Current
Sales Associate
Affordable Moving Systems
06.2015 - 01.2020
General
Brookhaven High School
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