Shannon Hazzard
Implementation
Ottawa Lake ,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Implementation Specialist
SpotOn
05.2023 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
Assistant General Manager
Maverick's Kitchen
03.2017 - 05.2024
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Oversaw payroll preparation and administration for staff
- Prepared staff work schedules and assigned team members to specific duties
- Resolved and investigated complaints regarding service, food quality and accommodations
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- Managed accounts payable, accounts receivable and payroll
- Updated computer systems with new pricing and daily food specials
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
Customer Service Specialist
Cashland Financial Services
01.2007 - 09.2009
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Documented customer correspondence in CRM to track requests, problems and solutions
- Rolled out operational improvements and solutions to deliver top-notch customer service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Administrative Assistant
Gift Of Life
04.2005 - 12.2006
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office
- Coordinated appointments, meetings and conferences
- Maintained accurate department and customer records
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
Education
Some College (No Degree) - Accounting
Henry Ford College
Dearborn, MIHigh School Diploma -
Downriver Highschool
Gibraltar, MI05.2000
Skills
- Development Program Facilitation
- Background in Business Operations Management
- Client Relationship Development
- Schedule management
- Staff Development
- Conflict Resolution
- Employee Supervision
- Effective Communication
- Business Correspondence Etiquette
Timeline
Implementation Specialist
SpotOn
05.2023 - Current
Assistant General Manager
Maverick's Kitchen
03.2017 - 05.2024
Customer Service Specialist
Cashland Financial Services
01.2007 - 09.2009
Administrative Assistant
Gift Of Life
04.2005 - 12.2006
High School Diploma -
Downriver Highschool
Some College (No Degree) - Accounting
Henry Ford College
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