Shannon Healy
Garden City,MI
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Toddler Lead Teacher
Paradigm Care And Enrichment Center
05.2019 - 01.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Interacted with parents to relay important information regarding the students day.
- Prepared snacks, meals, and drinks.
- Kept track of various medical needs and allergies.
- Gathered materials and resources to prepare for lessons and activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Sales Specialist
Harbor Freight Tools
01.2019 - 07.2019
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Created and implemented sales strategies to successfully meet company targets.
House Maid
You've Got It Maid
07.2018 - 01.2019
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Assisted homeowner with laundry folding, ironing and pressing.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged positively with residents while cleaning apartments and common areas.
Customer Service Specialist
Toy's 'R' Us
10.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Garden City High School
Garden City, MI06.2016
Skills
- Summer Camp Counseling
- School Policy and Rules Enforcement
- Self-Esteem Education
- Age-Appropriate Curriculum
- Sanitation and Hygiene
- Organizing and Distributing Materials
- Creative Arts Talent
- CPR certification
Certification
CPR Certified.
Timeline
Toddler Lead Teacher
Paradigm Care And Enrichment Center
05.2019 - 01.2023
Sales Specialist
Harbor Freight Tools
01.2019 - 07.2019
House Maid
You've Got It Maid
07.2018 - 01.2019
Customer Service Specialist
Toy's 'R' Us
10.2017 - 07.2018
High School Diploma -
Garden City High School
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