Shannon Heigel
Easley,US
Summary
With a proven track record at H&W Electrical Corp., I spearheaded operations, driving revenue growth from $3M to $70M through strategic process optimization and risk management. My leadership not only enhanced operational efficiency but also fostered team development, demonstrating my adeptness in both hard skills like project management and soft skills like cross-functional leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vice President of Operations
H&W Electrical Corp.
Greenville, SC
12.2016 - 12.2024
- Helped contribute the growth of revenue from $3M to $70M by refining operational processes
- Negotiated deals that saved over $2 million, enhancing cost efficiency.
- Reviewed contracts to cut liabilities, saving over $4M in risks.
- Directed project delivery, ensuring adherence to high standards
- Became a power house of information and was used as a company wide resource to all employees
- Implement data-driven strategies to enhance operational efficiency, resulting in measurable improvements in project timelines and cost-effectiveness
- Mentor all departments within the company, cultivating a safe work environment while driving productivity and adherence to industry regulations in electrical projects
- Spearhead operational excellence, driving strategic growth while fostering a culture of continuous improvement and client-centric electrical solutions
- Led team to exceed sales targets, enhancing customer satisfaction and service quality
- Provided above and beyond customer service to ensure that all customers would repeat visits to our store location
- Resolved complex customer issues, ensuring high satisfaction through proactive solutions
- Trained staff and optimized schedules, boosting operational efficiency and performance
- Managed inventory and displays, leveraging data to maximize sales and minimize losses
- Built community relations, increasing store traffic and visibility through strategic initiatives
- Worked on business to business sales and increased store metrics by over half
- Cultivated strong community partnerships, orchestrating local engagement initiatives that significantly boosted store visibility and foot traffic
- Analyzed market trends to refine product displays, resulting in enhanced sales performance and improved customer experience across store locations
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with applicable laws and regulations related to operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Created business process flows to identify opportunities for improvement.
- Determined performance goals and offered tactics for achieving milestones.
- Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
- Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Store Manager
Verizon Wireless
Greenville, SC
07.2010 - 12.2016
- Recruited, trained and supervised new employees.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Organized promotional events to increase product awareness.
- Implemented campaigns and promotions to help with developing goods and services.
- Trained and mentored associates to teach daily tasks and procedures.
- Resolved customer complaints in a timely manner.
- Formed and sustained strategic relationships with clients.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Planned special promotions or discounts based on market trends.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established customer service standards and monitored staff compliance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Bachelor of Science - Business Administration - Business Development
Purdue Global University
West Lafayette, IN02.2025
Skills
- Operational Leadership
- Processes & Procedures
- Risk Management
- Process Optimization
- Team Development & Leadership
- Business Strategy
- Cost Optimization
- Project Management
- Budget Forecasting & Financial Planning
- Cross-Functional Leadership
- Client Relationship Management
- Continuous Improvement
- Legal Liability Risk Management
- Leadership
- Strategic Planning
- Operational Efficiency
- Financial Management
- Project Coordination
- Customer Relationship Management
- Data Analysis
- Vendor Management
- Compliance
- Innovation
- Leadership training
- Strategic planning and execution
- Cost analysis and savings
- Purchasing and planning
- Operations management
- Strategy development
- Cross-functional team management
- Operations oversight
- Organizational development
- Process improvements
- Budget control
- Business development
References
- Alexa Carrero, 203-832-8232, H&W Electrical Corp.
- Zach Brinson, 864-915-2946, Verizon Wireless
- Alden Crout, 843-298-1444, H&W Electrical Corp.
Accomplishments
- Purdue University Dean's List
Certification
- Procore Certification - Procore Administrator
- HR Certification
Timeline
Vice President of Operations
H&W Electrical Corp.
12.2016 - 12.2024
Store Manager
Verizon Wireless
07.2010 - 12.2016
- Procore Certification - Procore Administrator
- HR Certification
Bachelor of Science - Business Administration - Business Development
Purdue Global University
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