Shannon Hein
Phoenix,AZ
Summary
Customer-oriented, strategic-thinking BDR with 25 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
14
14
years of professional experience
Work History
Inside Marketing Representative
SAP (Televerde’s Leadership)
Tempe, Az
09.2021 - 04.2024
- Generate opportunities in the amount of $2 Million in business to support the SAP’s sales goals
- Generate New Business through prospecting and presenting our many solutions for various accounts nationwide
- Work with major accounts which include Nordstrom, Overstock, Chipotle, Ross and Pinterest
- Strategic & Target Account Profiling, and Mapping
- Perform research to assess appropriate landscape of target accounts
- Possess a wide range of product knowledge to help create customer retention year after year.
- Developed and implemented marketing plans to increase brand recognition.
- Created content for social media campaigns, websites, and other digital platforms.
- Conducted market research to identify customer needs and preferences.
- Analyzed data from surveys and focus groups to determine consumer trends.
Training Specialist
Televerde
Tempe, Az
10.2020 - 09.2021
- Partner with leaders across the organization to analyze training needs, develop solutions, and improve performance
- Work within a small team and independently to scope projects, conduct needs assessments, and design instruction
- Design and develop learning materials such as but not limited to: Facilitator Guides, Participant Guides, and PowerPoint presentations
- Partner with subject matter experts to understand and identify training needs and successful outcomes.
Lead Development Representative/Sales Development Representative
Televerde supporting various clients
Tempe, Az
01.2019 - 10.2020
- Generate opportunities in the amount of $1.4 Million in closed one business to support the client’s sales goals
- Generate New Business through prospecting and presenting our instant solution for containerized workloads
- Strategic & Target Account Profiling, and Mapping
- Performed market research to assess competitive landscape of target markets
- Possess a wide range of product knowledge to help create customer retention of 10% over goal
- Maintained campaign KPI of 43% conversion rate month over month.
Store Manager
Payless Shoe Source
Tempe, Az
01.2013 - 11.2015
- Improved customer retention rate to 85% by recommending upgrades, and cross-selling services and products
- Resolve order discrepancies
- Exceed customer satisfaction goals
- Research customer source data to personalize recommendations
- Processed payroll, employee evaluations and managed daily activities and assignments of employees.
Finance Counselor
University of Phoenix
Phoenix, Az
02.2010 - 01.2013
- Managed GI bills and financial aid for all military students and family members
- Improved the efficiency of the finance departments KPI’s by 50% by implementing new processes
- Processing payments
- Collection specialist for all past due accounts.
Education
Project Management and Learning & Development Certifications -
Learn@Forbes, Online Learning
01.2020
Substance Abuse Counseling Level One and Two -
Rio Salado College, Distance Learning
Business Accounting -
University of Phoenix, Phoenix Location
Skills
- Work closely with the Vice President of Sales to promote increased efficiency
- Assist in evaluating effectiveness and modification of discussions and outreach as needed
- Conduct research and analysis and deliver results for my team and all involved
- Campaign Development
- Partnership Development
- Produced $10 Million in pipeline over the last 3 years
- Experienced in selling SAP products including S/4 Hana, SAC
Technical Abilities
- SAP Knowledge
- Microsoft Office Suite
- Sharepoint
References
References available upon request
Timeline
Inside Marketing Representative
SAP (Televerde’s Leadership)
09.2021 - 04.2024
Training Specialist
Televerde
10.2020 - 09.2021
Lead Development Representative/Sales Development Representative
Televerde supporting various clients
01.2019 - 10.2020
Store Manager
Payless Shoe Source
01.2013 - 11.2015
Finance Counselor
University of Phoenix
02.2010 - 01.2013
Project Management and Learning & Development Certifications -
Learn@Forbes, Online Learning
Substance Abuse Counseling Level One and Two -
Rio Salado College, Distance Learning
Business Accounting -
University of Phoenix, Phoenix Location
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