Professional Summary
Overview
Work History
Education
Skills
Timeline

Shannon Hein

State of Wisconsin - Department of Corrections
Appleton,WI
27
years of professional experience

Results-oriented probation and parole agent with extensive experience managing caseloads, enforcing conditions, and coordinating with courts and community partners. Recognized for leadership, adaptability, and sound judgment in high-stakes situations. Focused on accountability, reintegration, and public safety.

Work History

Driving Instructor

10 Years
Driver's Education of the Fox Cities | 10.2016 - Current
  • Instruct teen and adult drivers on traffic laws, vehicle control, and defensive driving techniques. 2. Assess learner readiness and tailor lessons to individual skill levels. 3. Coordinate behind-the-wheel training with classroom instruction to reinforce safe driving habits. 4. Monitor student performance and deliver actionable corrective feedback to enhance driving skills during road practice. 5. Document student progress and convey specific advancement needs to parents and program staff to support learning objectives.
  • Establish trust with parents by maintaining transparent communication about their child's progress and areas of improvement.
  • Evaluate student performance and document progress and goals.
  • Schedule driving lessons with students to ensure availability and preparedness.

Probation and Parole Agent

27 Years 3 Months
State of Wisconsin - Department of Corrections | 07.1999 - Current
  • Supervise parole caseloads, enforcing release conditions and document compliance activities.
  • Conduct field visits, office appointments, and collateral contacts to assess supervision needs.
  • Investigate violations, gathered evidence, and prepared timely reports for revocation proceedings.
  • Coordinate with courts, law enforcement, treatment providers, and employers to support reintegration.

Education

Master of Science - Criminal Justice Leadership

Marian University | Appleton, WI | 12-2013

Master's program emphasizing leadership in criminal justice, policy analysis, research methods, program evaluation and evidence-based supervision practices.

Bachelor of Science - Criminal Justice

University of Wisconsin Oshkosh | Oshkosh, WI | 12-1997

Bachelor's degree with a foundation in liberal arts and science; strengthened analytical, written, and interpersonal skills applicable to criminal justice and public service.

Skills

Leadership
Communication strategies
Strong observational skills
Defensive driving techniques
Problem solving
Communication effectiveness

Timeline

Driving Instructor

Driver's Education of the Fox Cities
10.2016 - CurrentRead More

Probation and Parole Agent

State of Wisconsin - Department of Corrections
07.1999 - CurrentRead More

Marian University

Master of Science from Criminal Justice Leadership
Read More

University of Wisconsin Oshkosh

Bachelor of Science from Criminal Justice
Read More
Shannon Hein