Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Hellenbrand

Moore,Oklahoma

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Senior Biopharmaceutical Sales Representative

Amgen
05.2020 - Current
  • Represented medications in the Inflammation Business Unit with Rheumatology Specialty - Enbrel, Otezla, Amjevita, Tavneos
  • 2023 End of Year Ranking: 34
  • Winner and recipient of Summer Supercharge month contest based on total NBRX growth
  • District Sales Trainer 2022-current
  • Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Attended conferences and trade shows to represent company products, build relationships, and network with hard to see customers.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Trained and mentored new sales representatives.

Senior Pharmaceutical Sales Representative

Janssen Pharmaceuticals
04.2019 - 05.2020
  • Built strong relationships with healthcare professionals and provided educational resources to customers, staff, and patients
  • Developed territory sales strategies to maximize market penetration and consistently exceed quotas.
  • Facilitated clinical presentations for physicians, pharmacists, and nurses, effectively advocating for the value of promoted products.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions that met customer needs while adhering to company policies.
  • Conducted regular analysis of competitors products, identifying opportunities for growth or improvement within the assigned territory.
  • Achieved top-ranking sales performance by leveraging data-driven insights into actionable plans tailored towards specific target segments.

Biopharmaceutical Sales Representative

Amgen
05.2018 - 04.2019
  • Represented medications in the Bone and Cardiovascular Business Unit -Repatha and Aimovig
  • 21% year over year growth for cardiovascular treatment, growth rank 286 out of 419 territories
  • Launched a new drug class, indicated for preventative treatment of migraine in adults- led District with most target NBRX and highest penetration at 41%
  • Identified and targeted 52 new prescribers for 2019
  • Phase 2 Training MVP award
  • Awarded Top Detail for Repatha at National Sales Meeting

Account Manager

John A Marshall Company
07.2017 - 04.2018
  • Drove company growth with $335,000 sales in the first 8 months of employment, $67,000 GP
  • Acquired 21 new clients while managing existing portfolio of customers
  • Built extensive rapport with local Architecture and Design firms, specializing in healthcare as well as new and existing customers

Project Manager

Target
03.2014 - 09.2015
  • Led Target's open loop financial portfolio cards which were sold in over 1,000 stores nationwide as well as Target.com
  • 2015- 11% year over year growth for Target's financial portfolio, beating sales plan by 2%
  • 2014- 17% year over year growth for Target's financial portfolio, beating sales plan by 4%
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Collaborated with numerous internal and external partners, which included vendors, printers, and call center contacts

Education

Bachelor of Science - Research Psychology

University of Wisconsin - Eau Claire
Eau Claire, WI
06.2010

Skills

  • Network development
  • Account development
  • Customer Service
  • Sales Development
  • Territory Management
  • Personnel Training
  • Objection handling
  • Strategic Planning

Timeline

Senior Biopharmaceutical Sales Representative

Amgen
05.2020 - Current

Senior Pharmaceutical Sales Representative

Janssen Pharmaceuticals
04.2019 - 05.2020

Biopharmaceutical Sales Representative

Amgen
05.2018 - 04.2019

Account Manager

John A Marshall Company
07.2017 - 04.2018

Project Manager

Target
03.2014 - 09.2015

Bachelor of Science - Research Psychology

University of Wisconsin - Eau Claire

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Shannon Hellenbrand