Shannon Henderson
Newtown Square,PA
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
06.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Restaurant Hostess
LaScalas Fire
05.2023 - 06.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Building Supervisor
Marple Newtwon Recreation
01.2021 - 05.2023
Assistant Youth Director
White Manor Country Club
07.2021 - 03.2022
- Enhanced youth engagement by developing and implementing creative programs and activities.
- Assisted in recruiting, training, and managing a team of volunteers for successful youth events.
- Organized fundraisers and special events to increase program visibility and financial sustainability.
- Provided one-on-one mentoring, helping youths overcome personal challenges and achieve their goals.
- Maintained a safe and inclusive environment for all participants by enforcing policies and guidelines consistently.
- Implemented conflict resolution strategies when necessary to maintain positive group dynamics.
- Promoted leadership skills among participants by assigning them responsibilities during events.
- Supported the Youth Director in organizing large-scale events such as summer camps or conferences.
- Established partnerships with local businesses or organizations for potential collaboration opportunities.
Teachers Aid
Kids Stop Daycare
09.2017 - 05.2021
- Assisted teachers with supervision and care of group of 20+ children.
- Maintained safety and security by overseeing students in recess environments.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised students on field trips for safety and proper behavior in public settings.
- Supported classroom maintenance and upkeep, organizing books and materials.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA01.2023
Skills
- POS Systems
- Coffee expertise
- Table Bussing
- Ordering Procedures
- Opening and closing duties
- Menu Memorization
- Cash Handling
- Food Running
- Team Leadership
- Safe Food Handling Practices
- Hospitality service expertise
- Performance Improvement
- Team Player
Timeline
Barista
Starbucks
06.2023 - Current
Restaurant Hostess
LaScalas Fire
05.2023 - 06.2023
Assistant Youth Director
White Manor Country Club
07.2021 - 03.2022
Building Supervisor
Marple Newtwon Recreation
01.2021 - 05.2023
Teachers Aid
Kids Stop Daycare
09.2017 - 05.2021
Bachelor of Science - Psychology
West Chester University of Pennsylvania
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