Dynamic leader with extensive experience at the University of Michigan, excelling in cross-functional collaboration and budget management. Proven track record in change management and team building, successfully implementing policies that enhanced operational efficiencies and fostered a positive workplace culture. Passionate about empowering staff and students to achieve their goals.
Overview
25
25
years of professional experience
Work History
Senior Director of Undergraduate Student Affairs
University of Michigan
Ann Arbor
09.2022 - Current
Lead cross-functional teams in developing creative solutions to challenging problems.
Facilitated meetings between internal teams to ensure alignment on initiatives.
Created policies and procedures to improve operational efficiencies within the organization.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Oversaw strategic planning and implementation to ensure organizational goals were met.
Delegated work to staff, setting priorities and goals.
Director of Undergraduate Student Affairs
University of Michigan, School of Kinesiology
01.2015 - Current
Provide direct and indirect supervision to a staff of ten full-time professionals that work in Admissions and Recruitment, Academic Advising, Career Development, Global Engagement and Student Outreach
Hire, train and evaluate staff members utilizing a developmental approach
Change management within the Office of Undergraduate Student Affairs through two building moves, a restructure, a consultant plan and a Dean transition
Restructure the Office of Undergraduate Student Affairs to provide additional staff growth opportunities and to allow the office to grow as the student body grows
Work collaboratively with the faculty within our three academic programs
Provide outreach and engagement programming to re-engage students in a post-pandemic environment
Advise Kinesiology Student Government, liaison with student organizations and help plan key school events including Kinarval and the Grad Farewell Lunch
Manage the overall operating budget for Undergraduate Student Affairs
Serve on various campus committees and liaison with campus partners including: the Career Services Directors, the Undergraduate Admissions Advisory Committee, Financial Aid Advisory Committee, Advising Council Executive Board and the Advising Council Administrators Subcommittee
Oversaw COVID vaccine compliance for School of Kinesiology students
Assisted with the launch of the Sport Management Immersion (SMI) program for winter start students and the development of the Movement and Applied Exercise Science (MAES) program
Incorporated and reported on the implementation of DEI 1.0 goals for Undergraduate Student Affairs
Facilitate an annual staff retreat which includes team building, personal development, and priority setting for the upcoming academic year
Developed a system to provide testing accommodations within the Office of Undergraduate Student Affairs
Served on the Interprofessional Education Curriculum Committee for four years (2015 – 2019)
Director of Graduate Education
Southern Illinois University Edwardsville
07.2014 - 01.2015
Supervise and lead graduate program staff through mission and vision development and prioritizing workflow
Review graduate student retention plans and requests for exceptions
Manage the internal graduate scholarship and awards program and create greater efficiency in the administration of these programs
Identify and administer new academic support services for graduate students through the development of a cross-campus working group
Coordinate graduate program assessment with the Graduate Committee on Assessment
Assist with the support and development of new interdisciplinary graduate programs
Assistant Director for First Year Services
Southern Illinois University Edwardsville
Edwardsville
01.2012 - 07.2014
Chaired the office-wide advising assessment committee
Planned and executed departmental efforts to create an assessment plan
Facilitated the revision of the mission statement, vision statement, student learning outcomes and process and delivery outcomes for the Office of Academic Advising through a strategic planning retreat
Administered the student satisfaction survey that is distributed after the student appointment
Worked with the assessment committee to identify additional data points for assessment
Surveyed departmental advisors on expectations of advisee’s upon declaration
Participated on the campus-wide General Education Assessment Committee with staff and faculty
Communicated with students and parents regarding questions and concerns
Coordinated with the Office of Admissions on advising’s role in the orientation process for 2200 new freshman each year
Presented to new students and parents on general education and the advising process
Revised the New Student Comprehensive Educational Plan and advising materials that are distributed and presented at Springboard to Success
Advised incoming Honors students and Summer Bridge students
Participated on the Provost’s Reality Committee for Enrollment
Supervised and evaluated a staff of up to 14 professional advisors and two support staff members
Chaired the advisor search committee and coordinated the advisor selection process
Developed training for new advisors with feedback from the training committee
Strong working knowledge of all SIUE undergraduate program requirements
Assisted with the redesign of curriculum guides to checklists to use as an internal tool
Reviewed the SIUE catalog draft in Google docs and provide feedback to other readers about potential edits
Academic Advisor, Office of Academic Advising
Southern Illinois University Edwardsville
Edwardsville
01.2004 - 01.2011
Advised first year students, continuing students, and new transfer students
Assisted students with academic planning and academic mapping
Knowledgeable on university requirements for all majors and minors
Advised and supported underprepared students participating in the Summer Bridge program
Advised international students on an F1 visa to ensure compliance with visa deadlines and ensure correct applicability of International transfer work
Assisted students researching graduate school options
Utilized MAP-Works in meeting with first year residential students as a tool for student retention
Provided intensive support to students on academic probation through probation contracts, email contacts and regular meetings
Piloted group advising within the residence hall to students with intended majors in Business and Health Professions
Introduced and piloted drop-in advising within our office
Revised the Comprehensive Education Plan that is provided to all incoming freshman and transfer students
Assisted with the conversion of current curriculum guides into new general education program format to pass along to the General Education Committee
Liaison with the School of Business and the School of Nursing
Co-chaired the newly formed campus-wide Professional Development Committee
Served as a liaison to Woodland Residence Hall providing support to staff, express advising and academic programming within the hall
Develop strong working relationships with faculty and staff across campus
Assisted with the conversion of current curriculum guides into new general education program format to pass along to the General Education Committee
Served on several new advisor search committees within the Office of Academic Advising
Conducted reference checks for prospective new hires
Assisted in development and implementation of the new advisor training schedule
Provided training for new advisors
Coordinated new advisor visits to a variety of campus offices
Worked with the office graduate assistant to provide a meaningful experience working with our Academic Choices and Transition program
Hall Director, University Housing
Southern Illinois University Edwardsville
Edwardsville
01.2001 - 01.2004
Supervised, trained and evaluated a staff of twelve resident assistants utilizing a developmental approach
Trained, supervised and evaluated an Assistant Hall Director (Graduate Student)
Represented the University at national placement exchanges
Assisted with the selection of professional and para-professional staff
Co-chaired the Resident Assistant training committee to create a conference style RA training
Managed five area budgets
Responsible for the daily operations of a 500 person residence hall
Interpreted LASSI (Learning and Study Skill Inventory) results to at-risk students
Adjudicated low to high level student judicial hearings through an educational approach
Graduate Assistant, Housing Office
Grand Valley State University
Allendale
08.2000 - 05.2001
Provided customer service training to all hall desk staff members
Managed the “Imagination Station” programming development space
Ordered supplies, maintained inventory and supervised programming assistant staff
Assisted with the administrative piece of resident assistant selection
Provided on-call duty rotation for crisis situations
Education
Master of Arts - Leadership And Organizational Development
Saint Louis University
St. Louis, MO
05-2026
Doctor of Philosophy - Higher Education Administration
Saint Louis University
Saint Louis, Missouri
08.2020
Master of Education - College Student Affairs and Leadership
Grand Valley State University
Allendale, Michigan
05.2001
Bachelor of Science - Public Administration
Grand Valley State University
Allendale, Michigan
12.1999
Skills
Experience utilizing the following software applications: Advisortrac, Banner, Blackboard, GradesFirst, MAP-Works, Noel-Levitz College Student Inventory, Microsoft Office, Starfish, Survey Monkey and Webnow
Cross-functional collaboration
Budget management
Team building
Staff training
Change management
Culture transformation
Awards
Recipient of the “Students First Award for Diversity,” in recognition of contributions to the Safe Zone program, presented by the Vice Chancellor for Student Affairs, April 2003., Co-recipient of an Excellence in Undergraduate Education (EUE) grant to utilize the Noel-Levitz College Student Inventory as a retention tool with students, 2007.
Publications
Co-Presenter, “Providing Effective Advising in a Constantly Changing Environment,” NACADA National Conference, Poster Presentation, Fall 2013
Co-Presenter, “But He’s in a Fraternity,” ACPA National Conference, March 2002
Presenter, “Seven Habits of Highly Effective Students,” Speech 101 course, September 2013
Co-Presenter, “Providing Effective Advising in a Constantly Changing Environment,” Professional Development Committee, September 2013
Presenter, “Student Success at SIUE,” Summer Bridge Program, July 2013
Co-Presenter, “Keys to Success, Working with Faculty,” Partners for Success, October 2012
Presenter, “Creating a Parallel Plan,” Cougar Village Students, March 2012
Co-Presenter, “Having Academic Conversations”, Residential Students, December 2011
Presenter, “Back to Basics,” Summer Bridge Program, July 2013
Presenter, “Creating a Parallel Plan, Pre-Pharmacy Students, February 2011
Presenter, “Learning Styles for Parents and Children,” Cougar Village Family Housing, October 2010
Presenter, “What Kinds of Jobs are in Student Affairs,” Student Interest Group, February 2009
Association for Interdisciplinary Studies, October 2014
NACADA Assessment Institute, Conceptual Level, February 2014
NACADA Annual Conference, October 2013
NACADA Annual Conference, October 2010
National Resource Center, International Conference on the First Year Experience, 2007
National Resource Center, Students in Transition, 2006
NACADA Annual Conference, October 2005
ACPA Annual Conference, March 2004
GLACUHO Regional Conference, November 2003
ACPA Annual Conference, March 2003
GLACUHO Regional Conference, November 2002
ACPA Annual Conference, March 2002
GLACUHO Regional Conference, November 2001
GLACUHO Regional Conference, November 2000
Training
Instructor, Southern Illinois University, Edwardsville, Illinois, Spring 2007 to Fall 2012
Taught study skills class for students making an academic recovery
Course content focused on classroom survival skills, building partnerships with faculty, and applicability of learning styles
Taught freshman seminar class that was part of a linked learning community for under prepared students in developmental reading and writing courses
Course content focused on transition issues, university culture, study skills, and academic and career planning
Instructor, Aquinas College, Grand Rapids, Michigan, Spring 2001
Taught two career development course for freshman and sophomore students on self-assessment and career awareness
Freshman course content included interpretation of assessments such as MBTI, early career exploration and major research
Sophomore course content included resume writing, job search skills and internship search strategies
Instructor, Grand Valley State University, Allendale, Michigan, Fall 2000
Taught Freshman Seminar Course
Course content included diversity, time management, homesickness, study skills, money management and navigating the University
Custom
July 29, 2022
To Whom It May Concern:
I am writing to apply for the Assistant Dean for Undergraduate Education and Student Affairs position in the College of Literature, Science and the Arts at the University of Michigan. I have reviewed the position posting on the website and believe my education and experience in higher education would align well with the position responsibilities. As you will see from my resume, I have worked in higher education for over twenty years in several functional areas including academic advising, higher education administration, and graduate education.
I moved to the University of Michigan in 2015 to lead the Office of Undergraduate Student Affairs during a transitional period which included multiple staff transitions, expansions, two office moves and office growth and rebranding.
While in the Office of Academic Advising, I supervised as many as fourteen advisors at one time as well as two support staff members. My scope of supervision included chairing the search committee, training new staff, providing performance feedback and recognition as well as handling disciplinary action. I was also charged with assessment and developed and led an interoffice committee on assessment that took on strategic planning. We created an office retreat and solicited feedback from our entire staff on our strengths and challenges moving forward. From this, we created small office working committees to give our staff a greater voice and revised our office mission and vision statement to better align with the mission and vision of the University.
In July of 2014, I moved to The Graduate School. In the short time I have been there, I have been charged with leading a staff of three to revise the mission and vision of Graduate Education. I have developed strong working relationships with faculty and staff from across campus through participation on the Graduate Committee on Assessment and Graduate Programs Committee. I have also helped my supervisor to write the assessment portion of a new program proposal for the Illinois Board of Higher Education. This position has really helped me to develop stronger more collaborative relationships with faculty and has given me insight into the curriculum development process.
I have been at SIUE for nearly 13 years. While my time in my current position has been short, my time at the University has been much longer. This opportunity at the University of Michigan is a once in a lifetime opportunity to return to my home state and therefore prompted my interest in this position with such short tenure in my current position. You will see that I spent nearly ten years in my previous department and do value longevity. I believe my current skillset, experience with strategic planning, and ability to work collaboratively with both faculty and staff, would help me to be successful as the Director of Undergraduate Student Affairs in the School of Kinesiology. I am very interested in this position and would welcome the opportunity to formally interview. I can be reached at 618-567-9791 (cell) or 618-343-1277 (home). I can also be reached via email at shannon.hennessey@gmail.com. Thank you for your time and consideration.
Sincerely
Shannon Hennessey
Timeline
Senior Director of Undergraduate Student Affairs
University of Michigan
09.2022 - Current
Director of Undergraduate Student Affairs
University of Michigan, School of Kinesiology
01.2015 - Current
Director of Graduate Education
Southern Illinois University Edwardsville
07.2014 - 01.2015
Assistant Director for First Year Services
Southern Illinois University Edwardsville
01.2012 - 07.2014
Academic Advisor, Office of Academic Advising
Southern Illinois University Edwardsville
01.2004 - 01.2011
Hall Director, University Housing
Southern Illinois University Edwardsville
01.2001 - 01.2004
Graduate Assistant, Housing Office
Grand Valley State University
08.2000 - 05.2001
Master of Arts - Leadership And Organizational Development
Saint Louis University
Doctor of Philosophy - Higher Education Administration
Saint Louis University
Master of Education - College Student Affairs and Leadership
Skilled Laborer, Tiler, Crew lead, Carpenter, Etc. at Turner Consturction and RestorationSkilled Laborer, Tiler, Crew lead, Carpenter, Etc. at Turner Consturction and Restoration