Shannon Henry

Direct financial reporting, compliance monitoring, reconciliation processes, audit support activities, payroll reporting, budgeting, and internal control functions for a multi-department automotive organization. Examine financial records, supporting documentation, accounting schedules, operational expenditures, and source documentation to ensure financial accuracy, regulatory compliance, and adherence to organizational policies and procedures.

• Developed and implemented employee onboarding programs, training documentation, operational procedures, and compliance resources that supported employee development and organizational effectiveness.
• Facilitated onboarding, orientation, and knowledge-transfer activities for new employees, ensuring successful integration into organizational processes, systems, and workplace expectations.
• Supported workforce development initiatives through coaching, mentoring, and ongoing employee guidance, helping staff navigate procedural changes and operational requirements.
• Collaborated with department leaders to identify operational skill gaps and development opportunities, recommending process improvements that increased efficiency and consistency.
• Facilitated employee onboarding and orientation activities, including benefit enrollment, compliance requirements, payroll processes, and organizational procedures.
• Guided managers and staff through process changes and operational improvements while ensuring stakeholder engagement and communication.
• Led cross-functional collaboration efforts involving payroll, accounting, operations, compliance, and human resources functions.
• Supported workforce development initiatives through coaching, mentoring, and continuous process improvement efforts.

Accomplishments:

• Recovered $145,050 in IRS payroll tax refunds through detailed financial research and regulatory compliance.
• Reduced accounts payable 84.77%.
• Reduced accounts receivable 23.47%.
• Improved liquidity 15.55%.

Supported operational reporting, compliance monitoring, documentation analysis, audit support, and high-volume data validation activities for a national legal operations organization. Reviewed complex records, supporting documentation, operational reports, and compliance-related data across multiple systems to ensure accuracy, completeness, and adherence to procedural standards.

Organizational Learning & Training Experience

• Designed and delivered instructor-led and virtual training sessions for employees across multiple departments and experience levels.
• Developed training materials, job aids, procedural documentation, onboarding guides, and knowledge-based resources supporting employee development.
• Facilitated systems onboarding and troubleshooting training for more than 30 employee cohorts.
• Conducted new employee orientation sessions covering technology systems, workflows, organizational processes, and operational procedures.
• Created cross-training resources that improved knowledge transfer and operational continuity across departments.
• Collaborated with executive leadership, department managers, and subject matter experts to identify learning needs and develop targeted solutions.
• Led onboarding efforts for more than 20 partner law firms/ad sources, coordinating training, knowledge transfer, stakeholder communication, and implementation activities.
• Maintained organizational knowledge resources and training documentation to ensure current and accurate learning content.
• Facilitated meetings, project discussions, onboarding sessions, and stakeholder workgroups supporting organizational objectives.
• Provided coaching, mentoring, and technical guidance to employees, managers, and project teams.
  

Leadership Experience - Team Champ (Supervisor)

• Supervised and coached a team of 5–7 employees while maintaining individual responsibilities.
• Conducted bi-weekly one-on-one coaching sessions focused on performance improvement, employee development, and professional growth.
• Supported employee engagement initiatives and fostered a collaborative, high-performing team environment.
  

Key Achievements:

• Onboarded and trained 564 employees while supporting organizational growth initiatives.
• Developed and maintained extensive training documentation, knowledge resources, and learning materials used across multiple departments.
• Received multiple peer recognition awards for training support, knowledge sharing, collaboration, and employee assistance.

• Technical Skills:
  Systems & Platforms: Active Directory, Azure Administration, Smart Advocate, Microsoft Office 365, VMware Horizon View, HubSpot, Monday.com, Smartsheet
• Tools & Software: Secure FTP, PowerShell Scripting, Remote Desktop, Five9, Microsoft Teams, Tango.com
• Managed complex mass tort litigation cases, including Zantac, 3M Camp Lejeune water contamination, and East Palestine train derailment lawsuits, guaranteeing thorough document uploads and consistent updates on case statuses.

• Reviewed production reporting, procurement records, pricing analyses, and operational schedules for manufacturing operations over 500,000 pounds weekly to enhance reporting.
• Maintained operational records, supporting documentation, and Excel-based tracking systems, ensuring accurate reporting and efficient workflows.
• Coordinated documentation review and inventory tracking activities to support operational reporting functions.

Performed financial reporting, reconciliation analysis, audit support, compliance monitoring, sales tax reporting, and operational accounting functions for a multi-location franchise organization with more than sixty operating locations and approximately $45 million in annual sales activity.

• Developed training materials and delivered software system and process training to enhance user adoption across multi-location organization.
• Served as liaison between field operations, leadership, and software developers to assess training needs, gather user feedback, and improve adoption of new systems and procedures.
• Created instructional resources, training documentation, and process guides to support operations at over 60 retail locations.
• Delivered training and coaching to store personnel on system functionality, reporting tools, and operational procedures.
• Collaborated with leadership and stakeholders to identify learning needs and implement process improvements that aligned with operational goals.
• Developed reporting tools and reference materials that enhanced employee access to information and improved organizational decision-making.
  

Key Achievements:

• Advanced from Receptionist to Data Analyst and then Accounting Assistant through demonstrated leadership, learning agility, and performance.
• Created reporting tools and process improvements that enhanced operational decision-making across a multi-location organization.
• Supported organizational learning and system adoption efforts across more than 60 locations.

• Dean's List: Spring 2020, Fall 2020, and Fall 2021
• Chancellor's List: Spring 2021
• 3.84 GPA
• Epsilon Omega Epsilon Member
• Alpha Sigma Lambda Member

• Dean's List: Spring 201
• Chancellor's List: Fall 2017, Spring 2018, Fall 2018,
• 3.65 GPA
• Phi Theta Kappa Member
• National Society of Leadership and Success Member
• Awarded 2019 All State Academic Member