Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Herrera

Navarre,FL

Summary

Proven leader in hospitality, adept at staff training and development, with a track record of enhancing guest experiences at Gramercy Mansion B & B. Leveraged local area knowledge and networking to boost occupancy rates significantly. Excelled in guest relations management and property maintenance, ensuring top-notch service and safety compliance.

Overview

2025
2025
years of professional experience

Work History

Innkeeper

Gramercy Mansion B & B
  • Developed strong relationships with local vendors for quality supplies and services at competitive prices.
  • Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
  • Collaborated with local tourism organizations to promote the inn, resulting in increased bookings during peak seasons.
  • Ensured compliance with all local regulations and safety standards, maintaining a safe and secure environment for both guests and staff.
  • Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
  • Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
  • Organized special events for guests, such as wine tastings or guided tours, adding value to their stay experience.
  • Coordinated with catering services for group events or private functions held at the inn, delivering exceptional dining experiences for guests.
  • Trained new staff members in customer service best practices, contributing to a cohesive team environment.
  • Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
  • Enhanced guest satisfaction by providing personalized services and attending to individual needs.
  • Streamlined check-in and checkout processes, enhancing efficiency and minimizing wait times for guests.
  • Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
  • Increased customer service ratings through personable service.

Event Specialist

Gramercy Mansion B & B
07.2021 - 09.2024
  • Interfaced with clients to understand event objectives. Helped with Wedding Planning.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.

Veterinary Assistant

Loop 410 Veterinary Hospital
03.2017 - 10.2018
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.

Veterinary Assistant

Leslie Animal Clinic
12.2006 - 05.2009
  • Interfaced with clients to understand event objectives. Helped with Wedding Planning.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.

Store Manager

Schofield Barracks Hawaii
03.2014 - 08.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

Associate Of Business Administration - Business

New Mexico State University - Dona Ana Community College
Las Cruces, NM

Fashion Merchandising & Advertising - Fashion Merchandising

Brooks College
Long Beach, CA

Skills

  • Staff Training and Development
  • Local Area Knowledge
  • Health and safety compliance
  • Networking and relationship building
  • Recruitment and hiring
  • Property Maintenance
  • Reservation software
  • Sales and Upselling
  • Marketing and Promotions
  • Food and beverage knowledge
  • Guest Relations Management
  • Hospitality expertise
  • Hospitality
  • Cash Handling
  • Guest experiences

Timeline

Event Specialist

Gramercy Mansion B & B
07.2021 - 09.2024

Veterinary Assistant

Loop 410 Veterinary Hospital
03.2017 - 10.2018

Store Manager

Schofield Barracks Hawaii
03.2014 - 08.2016

Veterinary Assistant

Leslie Animal Clinic
12.2006 - 05.2009

Innkeeper

Gramercy Mansion B & B

Associate Of Business Administration - Business

New Mexico State University - Dona Ana Community College

Fashion Merchandising & Advertising - Fashion Merchandising

Brooks College

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