Shannon Hibl
Puyallup,WA
Summary
Dynamic leader with a proven track record at Tractor Supply Company, enhancing store operations and customer satisfaction. Specializes in visual merchandising and staff development, significantly improving team performance and sales outcomes. Excelled in inventory management and coaching, fostering a culture of excellence and efficiency. Achieved notable sales growth through strategic merchandising and exceptional leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowe’s
10.2023 - 05.2024
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed
- Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
Store Manager
Rite Aid
06.2022 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Tractor Supply Company
05.2017 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Applied Science - Business Administration And Management
Centura College
Virginia Beach, VA04.2019
Skills
Visual Merchandising Expertise
Staff Training and Development
Safety Monitoring
Workflow Management
Retail Operations Management
Coaching and Mentoring
Inventory Management
Profit and loss understanding
Reporting knowledge
Product Merchandising
Performance Analysis
Customer Service
Attention to Detail
Team Leadership
Timeline
Merchandising Assistant Store Manager
Lowe’s
10.2023 - 05.2024
Store Manager
Rite Aid
06.2022 - 03.2023
Store Manager
Tractor Supply Company
05.2017 - 05.2022
Associate of Applied Science - Business Administration And Management
Centura College
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