SHANNON HIGGINS

Work History

Arise

04.2021 - 08.2023

Spearheaded the architecture, development, and maintenance of Jenkins CI Selenium Test nodes, overseeing daily execution of hundreds of Heartbeat, Sanity, and Regression tests
Achieved a significant reduction in manual regression testing time, optimizing it from over 15 hours with three manual testers to a highly efficient automated 45 minutes through the strategic implementation of Selenium automation
Collaborated closely with cross-functional Dev and QA teams to prioritize and allocate additional tests, continuously expanding the automated test suite for comprehensive coverage
Diligently documented, communicated, and tracked software defects through the Jira issue tracking system, actively participating in root cause analysis to drive preemptive solutions
Updated and maintained project documentation for detailed recordkeeping.
Met with quality assurance, developers and project managers to assess scope and sequence of project.
Trained developers and quality assurance team members in automation programs and processes.
Generated process models illustrating automation engineering progress, specifications and details.
Performed gap analysis procedures and detailed data reviews to optimize implementation.

Civix

01.2018 - 06.2020

Translated feature summaries and requirements into a robust Microsoft TFS Test Repository and Test Plans, ensuring precise project documentation
Methodically documented, communicated, and tracked software defects through the TFS issue tracking system, actively contributing to root cause analysis and resolution
Demonstrated versatility as a site training coordinator, facilitating knowledge dissemination within the organization
Operated dynamically within cross-functional Dev and QA teams, fostering collaborative work environments for project success.
Conducted interviews with key business users to collect information on business processes and user requirements.
Designed and prepared technical reports, studies, and related documentation.

UKG/Ascentis

01.2014 - 01.2018

Led Quality Assurance efforts for HRC SAAS, shaping automation test strategies and executing them daily
Championed manual and automated testing of custom Greenfield, next-generation software in an Agile development framework
Pioneered the creation of a hybrid open-source automation framework (Selenium Webdriver2: Maven, Java, TestNG, Cucumber, BDD), revolutionizing testing processes
Designed, documented, and implemented JMeter website Performance samplers, leveraging the latest JMeter plugins for enhanced execution.
Performed complex architectural and design assignments, applying innovative architectural design concepts and advanced professional knowledge.

Ivalua

07.2013 - 01.2014

Headed Quality Assurance for Financials and Spend Management SAAS, crafting and executing robust test strategies
Conducted meticulous manual and automated (Selenium Webdriver2: Java, TestNG) testing of custom SAAS platforms, ensuring seamless integration of new source code and versions in an Agile Development Framework
Skillfully managed metrics and generated trend reports, facilitating data-driven decision-making.

CPP Inc.

03.2006 - 11.2011

Orchestrated the creation and maintenance of comprehensive test plans, test cases, and associated scenarios
Led QA and accounting investigations, resolving Lawson financial CRM issues for accurate end-of-month financial reporting
Engineered the transformation of manual test cases into automated test scripts (Winrunner, QTP, Selenium: TSL, VBScript, Java, C#), significantly reducing QA resource time and establishing baseline functionality testing for multiple core applications
Spearheaded the development of White Box, Business and Data Services, XML, and API test cases to validate methods and code branches
Successfully negotiated software licenses, resulting in a substantial 75% reduction in QA tool expenditures.