Shannon Higgins
Westmont,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Front Office Coordinator
Citadel Information Management
12.2021 - Current
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for guest and vendors.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Monitored office supplies by checking inventory and placing orders.
Administrative Assistant
Metals And Services
03.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Coordinator
NSA Media
08.2006 - 02.2021
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Education
High School Diploma -
Whitmer High School
Toledo, OH06.1995
Skills
- Phone and Email Etiquette
- Multitasking and Organization
- Scheduling
- Inventory Management
- Support Services
- Relationship Building
- Data Entry
- Microsoft Office
- Mail Sorting
- Filing
- Meeting Scheduling
- Office Organization
- File Organization
Timeline
Front Office Coordinator
Citadel Information Management
12.2021 - Current
Administrative Assistant
Metals And Services
03.2021 - 12.2021
Office Coordinator
NSA Media
08.2006 - 02.2021
High School Diploma -
Whitmer High School
Similar Profiles
Cathy DuncanCathy Duncan
Executive Administrative Assistant at Citadel Information ManagementExecutive Administrative Assistant at Citadel Information Management
ASHKA HANSOTIASHKA HANSOTI
HR Specialist at Citadel Information Services IncHR Specialist at Citadel Information Services Inc
Lolita BarnesLolita Barnes
Supervisory Government Information Specialist at U.S. Department Of Agriculture/Rural Development Business Center/Enterprise Office/Records And Information Management Division/Information Management BranchSupervisory Government Information Specialist at U.S. Department Of Agriculture/Rural Development Business Center/Enterprise Office/Records And Information Management Division/Information Management Branch
Violet OkonViolet Okon
Registered Behavioral Technician at By Your Side Autism Therapy ServicesRegistered Behavioral Technician at By Your Side Autism Therapy Services
Mehdi HedrougMehdi Hedroug
Dentist at Chrome DentalDentist at Chrome Dental