Shannon Hill
Pinckney,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Clinical Quality Coordinator
GMP Network
09.2023 - Current
- Improved patient care quality by implementing clinical best practices and evidence-based guidelines.
- Streamlined data management processes by designing efficient systems for tracking and reporting key performance indicators.
- Ensured compliance with regulatory standards by conducting regular audits, monitoring policy adherence, and addressing any gaps in practice promptly.
- Increased patient satisfaction scores by engaging frontline staff in process improvement initiatives aimed at optimizing the delivery of care services.
- Assisted in accreditation efforts by preparing necessary documentation, coordinating site visits, and demonstrating organizational commitment to quality improvement.
- Improved HEDIS metrics by efficiently reviewing medical records and identifying gaps in care.
- Enhanced data accuracy with meticulous documentation of patient information and provider contacts.
Practice Manager
Hayner Internal Medicine
05.2021 - 09.2023
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Provided supervision and management to team of Medical Assistants and support personnel.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Worked with insurance payers to close gaps related to quality measures
- As the office's care coordinator I educated clients and families on community resources, treatment options and health care services to better manage conditions.
Medical Assistant
St John Newland Medical Associates
05.2018 - 02.2020
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Master's - Public Health
Southern New Hampshire University
Hooksett, NHDrPH - Public Health
Capella University
Minneapolis, MNBachelor of Science - Public Health
Southern New Hampshire University
Hooksett, NH08.2022
Skills
- Workflow Planning
- Supply Ordering
- Managing Practice Operations
- Electronic Health Records
- Policy and Procedure Development
- New Hire Training
- Medicare Compliance
- Employee Operations
- Regulatory Compliance
- Policy Implementation
- Performance Metric
- Compliance Advisory
Volunteer Work
Livingston County Catholic Charities, Volunteer
January 2024—Present
Volunteered as a youth prevention advocate
Offered data evaluation, education and cultural competence training, worked with other stakeholders in the community to introduce evidence based substance abuse prevention programs into the community, engaged with the youth at our primary prevention programs.
Livingston County Community Alliance, Volunteer
January 2024- Present
Worked on the prevention in action committee to make needed changes in the community, supervision of the big red barrel collection program, patterned with the sheriff’s department to distribute alcohol compliance packets to businesses, marketed fundraising programs that directly support our cause.
PCYDI The Hub, Volunteer
January 2024- Present
Worked with community youth on activities, offered supervision of both on and off site activities, engaged youth with healthy behaviors through a positive peer relationship.
Timeline
Clinical Quality Coordinator
GMP Network
09.2023 - Current
Practice Manager
Hayner Internal Medicine
05.2021 - 09.2023
Medical Assistant
St John Newland Medical Associates
05.2018 - 02.2020
Master's - Public Health
Southern New Hampshire University
DrPH - Public Health
Capella University
Bachelor of Science - Public Health
Southern New Hampshire University
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