Shannon Hill
Cragford,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
ER Registration Clerk
Russell Medical Center
Alexander City, AL
12.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Recept and registers ED patients.
- Switchboard as needed.
Customer Service Representative
Thermo Fisher Scientific
Auburn, Al
07.2013 - 12.2023
- Updated account information to maintain customer records. Tax certificates and credit applications.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Onboarded and trained customer representatives to meet performance and service goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
EAM Coordinator
Fruit Of The Loom
Alexander City, AL
10.2010 - 07.2013
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents on all assets and disposals.
- Scheduled preventative maintenance work orders for all motorized vehicles; forklifts, conveyors, and IT equipment.
- Managed 6 distribution facilities in United Sates and 1 in Three Rivers, Canada.
- Managed hourly employees hours and payroll.
Customer Service /Russell Sales Office
Russell Corp/Fruit Of The Loom
Alexander City, AL
08.1999 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Managed over 50 customer calls per day.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Vision Center Manager/Optical Lab Technician
Walmart Vision Center
Clanton, AL
06.1993 - 06.1999
- Explained prescriptions, optical terminology and products to customers.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Education
High School Diploma -
Hallie Turner Private School
Opelika, ALAlabama Board of Cosmetology - Manicurist -License#119276
Nails By Renee
Alexander City, AL07.2009
Skills
- Credit Card Payment Processing
- Professional Phone Etiquette
- Office Equipment Proficiency
- Customer Account Management
- Problem-Solving Ability
- Delivery Scheduling
- Clerical Support
- Data Entry
- Payroll Administration
Timeline
ER Registration Clerk
Russell Medical Center
12.2023 - Current
Customer Service Representative
Thermo Fisher Scientific
07.2013 - 12.2023
EAM Coordinator
Fruit Of The Loom
10.2010 - 07.2013
Customer Service /Russell Sales Office
Russell Corp/Fruit Of The Loom
08.1999 - 10.2010
Vision Center Manager/Optical Lab Technician
Walmart Vision Center
06.1993 - 06.1999
High School Diploma -
Hallie Turner Private School
Alabama Board of Cosmetology - Manicurist -License#119276
Nails By Renee