Shannon Hill
Cragford,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
ER Registration Clerk
Russell Medical Center
12.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Recept and registers ED patients.
- Switchboard as needed.
Customer Service Representative
Thermo Fisher Scientific
07.2013 - 12.2023
- Updated account information to maintain customer records. Tax certificates and credit applications.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Onboarded and trained customer representatives to meet performance and service goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
EAM Coordinator
Fruit Of The Loom
10.2010 - 07.2013
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents on all assets and disposals.
- Scheduled preventative maintenance work orders for all motorized vehicles; forklifts, conveyors, and IT equipment.
- Managed 6 distribution facilities in United Sates and 1 in Three Rivers, Canada.
- Managed hourly employees hours and payroll.
Customer Service /Russell Sales Office
Russell Corp/Fruit Of The Loom
08.1999 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Managed over 50 customer calls per day.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Vision Center Manager/Optical Lab Technician
Walmart Vision Center
06.1993 - 06.1999
- Explained prescriptions, optical terminology and products to customers.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Education
High School Diploma -
Hallie Turner Private School
Opelika, ALAlabama Board of Cosmetology - Manicurist -License#119276
Nails By Renee
Alexander City, AL07.2009
Skills
- Credit Card Payment Processing
- Professional Phone Etiquette
- Office Equipment Proficiency
- Customer Account Management
- Problem-Solving Ability
- Delivery Scheduling
- Clerical Support
- Data Entry
- Payroll Administration
Timeline
ER Registration Clerk
Russell Medical Center
12.2023 - Current
Customer Service Representative
Thermo Fisher Scientific
07.2013 - 12.2023
EAM Coordinator
Fruit Of The Loom
10.2010 - 07.2013
Customer Service /Russell Sales Office
Russell Corp/Fruit Of The Loom
08.1999 - 10.2010
Vision Center Manager/Optical Lab Technician
Walmart Vision Center
06.1993 - 06.1999
High School Diploma -
Hallie Turner Private School
Alabama Board of Cosmetology - Manicurist -License#119276
Nails By Renee
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