Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Hill

Hoschton,GA

Summary

Excelled in creating customer satisfaction models and resolving issues efficiently, showcasing strong communication and problem-solving skills. Proven track record in remote customer support, underpinned by flexibility and a dependable work ethic. Eager individual with strong background in customer service. Exceptional at following through on projects from start to finish and working in a team environment. Skilled in problem-solving and providing excellent customer service and sales.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service

Liveops
09.2023 - Current
  • Provided customer service support for guests and clients.
  • Resolved customer service issues promptly and effectively.
  • Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings.
  • Provided friendly, helpful customer service to customers daily.

Customer Service Representative

Working Solutions
03.2012 - 05.2018
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.

Customer Service Representative

Liveops
01.2008 - 05.2014
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Adhered to company policies and procedures while providing superior service.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Homebased

Travel Representative

Amtrak
03.1999 - 07.2001
  • Developed relationships with customers by providing prompt responses to requests and inquiries.
  • Utilized knowledge of products and services to resolve customer issues efficiently and effectively.
  • Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
  • Utilized problem-solving skills to identify solutions for difficult customer issues.

Education

Certification - Medical Transcription

MT. San Antonio College
Walnut, CA
05.1996

Skills

  • Travel planning and client relations
  • Adaptability in dynamic environments
  • Exceptional customer service
  • Remote work readiness
  • Effective listening skills
  • Reliable and accountable

Certification


  • Certified Medical Transcriptionist

Timeline

Customer Service

Liveops
09.2023 - Current

Customer Service Representative

Working Solutions
03.2012 - 05.2018

Customer Service Representative

Liveops
01.2008 - 05.2014

Travel Representative

Amtrak
03.1999 - 07.2001

Certification - Medical Transcription

MT. San Antonio College