Shannon Hines
Chesapeake ,VA
Summary
Reliable and motivated professional with experience in retail, customer service, and team leadership. Skilled in assisting customers, maintaining organized work areas, and supporting daily store operations. Strong work ethic, punctuality, and teamwork make me well-suited for a fast-paced commissary environment. Dedicated to providing excellent service and supporting the mission at NAS Oceana.
Overview
3
3
years of professional experience
Work History
Online Grocery Pickup (OGP) Team Lead
Walmart
Chesapeake, VA
06.2025 - Current
- Coordinated order picking, staging, and customer pickup operations
- Assisted with task delegation and workflow during high-volume shifts
- Ensured accuracy and timeliness of online grocery orders
- Trained new associates on handheld systems and operational procedures
- Followed safety, inventory, and loss-prevention guidelines
Crew Leader
Autobell Carwash
Chesapeake, VA
09.2024 - 05.2025
- Supervised daily operations, ensuring high-quality carwash services and customer satisfaction.
- Trained and mentored team members on equipment usage and safety protocols.
- Implemented efficient workflow processes, reducing service times without compromising quality.
- Conducted regular inspections of work areas to maintain cleanliness and operational standards.Led daily wash tunnel and finishing crew operations in a high-volume environment
Trained team members on equipment operation, safety procedures, and workflow
Served as acting shift lead during peak hours and staff shortages
Monitored equipment performance and reported technical or mechanical issues
Maintained cleanliness, organization, and safety standards at all times
Tech Department Lead
Target
Chesapeake, VA
06.2023 - 08.2024
- Supported daily operations of the technology department
- Assisted with team organization, task assignments, and shift coverage
- Maintained inventory accuracy and followed electronics security procedures
- Helped train team members on product handling and department standards
- Provided customer assistance while meeting sales and service expectations
Education
Degree Not Earned Yet - Biology
Tidewater Community College
Chesapeake, VASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Physical endurance
- Ability to follow instructions
- Teamwork & Communication
Timeline
Online Grocery Pickup (OGP) Team Lead
Walmart
06.2025 - Current
Crew Leader
Autobell Carwash
09.2024 - 05.2025
Tech Department Lead
Target
06.2023 - 08.2024
Degree Not Earned Yet - Biology
Tidewater Community College