SHANNON HIX
Midlothian,TX
Summary
Responsible Booking Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements, protocol, and state jail standards. In addition experience as a 911 dispatcher/ trainer with excellent troubleshooting, in-depth knowledge of obtaining information for criminal investigations, strong customer service and analytics skills with more than 7 years of experience. Highly effective in dealing with stressful and complicated situations while obtaining what is needed in a criminal investigation.
Overview
19
19
years of professional experience
Work History
TARRANT COUNTY BOOKING TECHNICIAN
12.2019 - Current
- Interview arrestees, prepare identification documentation, pull and review criminal histories, review and assess for mental health and medical needs, review arrestees' status to be in the County, collect information for arraignment docket, collects financial information for the magistrate, submits arrestee information for the arraignment docket, and obtains arrestees' signature on documentation after magistrates set the bond amount and conditions
- Maintain files and documentation
- Answer telephones and address or redirect concerns
- Process requests for service paperwork from inmates, citizens, and internal sources
- Facilitate the movement of inmates through the booking process while assisting Detention Officers and court staff through the booking, magistration, and release processes.
TARRANT COUNTY DEPUTY DISTRICT CLERK
05.2019 - 12.2019
- Wrote, reviewed and submitted reports daily and per week for department records
- Monitored, accepted, and rejected online criminal E-File request from the district attorney and outside law offices
- Responded to in person and telephone requests for information from the general public, attorneys, and other involved parties
- Developed and updated spreadsheets and databases to track, analyze, and report performance data to the Felony Criminal department
- Composed internal memos and external correspondence for management, and reviewed all documentation to eliminate errors
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of the Felony Criminal District Clerk Office
- Coached new employees on administrative procedures, department policies, and performance standards.
DISPATCHER/ BOOKKEEPER/ SECRETARY
ACCUCARE MORTUARY SERVICES
05.2015 - 08.2016
- Responded to daily caller requests with information about mortuary services offered
- Dispatched removals for other funeral homes and the Tarrant and Parker County Medical Examiner's Office
- Closely monitored dispatch board to assign responders and prioritize daily calls
- Sent out drivers to assist several hourly callers based on locations, needs, and worker availability
- Kept detailed track of all available field personnel and all in progress and completed calls
- Directed all dispatching, routing, and tracking of fleet vehicles
- Applied mathematical abilities on a daily basis to calculate and check figures in all areas of accounting systems
- Gathered, evaluated and summarized account data in detailed financial reports.
911 DISPATCHER/TRAINER
CITY OF ARLINGTON POLICE DEPARTMENT
02.2005 - 09.2014
- Relayed latest information to first responders via electronic means, telephone call, and radio responses
- Read systems maps and caller information, and documented all details in system
- Answered calls from automatic routing system and took basic and emergency information from callers
- Completed appropriate forms and radio announcements for the police and fire department needs such as BOLO requests
- Routed calls for police, fire, and ambulance service to meet individual call needs
- Received public emergency and non-emergency calls and supervised response prioritization, in order to efficiently dispatch official units such as police, fire, and EMS while tracking data in real time environments
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
- Trained all newly hired 911 dispatchers on the midnight shift
- Mentored new hires, resulting in stronger staff development and increased productivity
- Composed and kept daily observation reports for trainees.
Education
ASSOCIATE OF ARTS GENERAL STUDIES -
TARRANT COUNTY COLLEGE
12.2019
HIGH SCHOOL DIPLOMA -
MIDLOTHIAN HIGH SCHOOL
06.2000
Skills
- Advanced clerical knowledge
- Report writing skills
- Court proceeding expertise
- Filings management
- Record Keeping
- Excellent customer service
- Employee training and development
- Documentation and reporting
- Multi-line phone proficiency
- Office Management
- Critical thinker
- Customer Service
- Operations Monitoring
Timeline
TARRANT COUNTY BOOKING TECHNICIAN
12.2019 - Current
TARRANT COUNTY DEPUTY DISTRICT CLERK
05.2019 - 12.2019
DISPATCHER/ BOOKKEEPER/ SECRETARY
ACCUCARE MORTUARY SERVICES
05.2015 - 08.2016
911 DISPATCHER/TRAINER
CITY OF ARLINGTON POLICE DEPARTMENT
02.2005 - 09.2014
ASSOCIATE OF ARTS GENERAL STUDIES -
TARRANT COUNTY COLLEGE
HIGH SCHOOL DIPLOMA -
MIDLOTHIAN HIGH SCHOOL
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