Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
RegisteredNurse

Shannon Hockman

Denver,CO

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Storekeeper Amazon

United Airlines Denver Stores
03.2022 - 09.2022
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Conducted research to address shipping errors and packaging mistakes.

Warehouse Employee

Amazon
07.2021 - 10.2021
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 80 pounds.

Caterer

Early Bird Tacos
08.2020 - 05.2021
  • Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.
  • Sourced and selected food and beverage suppliers for contracted events to maintain high standard of service.
  • Monitored food preparation to determine correct temperature and proper cooking before serving.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained flexible work schedule to meet event needs.
  • Transported meal and beverage trays from kitchen areas to serve guest tables.

Driver

Lyft
09.2016 - 09.2018
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed all relevant traffic laws and safety regulations.

Driver

Uber
09.2015 - 09.2016
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed all relevant traffic laws and safety regulations.

Customer Service

Airserv
10.2014 - 06.2015
  • Assisted customers, aided in boarding process.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded proactively and positively to rapid change.

Extern

Alpine Family Practice
05.2014 - 07.2014
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Took and followed detailed directions from others.
  • Assisted nursing team with answering phones and updating medical charts.
  • Addressed and resolved customer complaints to establish trust and increase loyalty.
  • Attended staff meetings, taking copious notes and brainstorming ideas to solve clinical issues.
  • Worked in team environment to maintain high levels of productivity.

Medical Assistant, Patient Safety Attendant/ CNA

Swedish Medical Center
04.2013 - 10.2013
  • Front and back office 200+ hours (this was a

Baggage Handler/ Customer Service

Airserv
06.2012 - 08.2012
  • Assisted customers with luggage issues such as bagging and tagging their bags while maintaining calm and personable demeanor.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Managed warehouse operations and verified proper shipment procedures.
  • Observed safety and privacy procedures in handling passengers' property.
  • Maintained clean, orderly work environment free of hazards.

Vendor

Observ Inc
05.2009 - 07.2011
  • Served refreshments at sporting events; including Coors Field and the Rapids Stadium
  • Supervise children
  • Trained new employees on customer service, money handling and organizing strategies.
  • Loaded carts and trays to transport food to various locations.
  • Maintained refrigerator, stove, prep table and cookware.

Childrens Supervision

Mothers of Pre-schoolers
09.2003 - 06.2009
  • Worked with stewardship to promote responsible biblical stewardship.
  • Worked with directors and board members to develop lesson plans and special events for children.
  • Led programs such as worship, study, fellowship, and service opportunities.
  • Supervised children from ages newborn to 7 years.

Children’s Supervisor

Ladies' Bible Study
09.2002 - 06.2009
  • Taught children basic life skills, manners and personal hygiene.
  • Established and maintained safe play environment for children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Supervised children engaged in physical activity, learning and social skills with peers.

Education

Certificate in Medical Assisting -

Pima Medical Institute

Certificate in Medical Terminology - undefined

Faith Baptist Bible College

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Pima Medical Institute
2013

Medicine

Pickens Technical College
2012

Associate's degree - Accounting

Bob Jones University, Community College of Aurora
2011

High School diploma - General

Grace Home School
2010

Skills

  • Compassionate Care
  • Customer Service
  • Charting Expertise
  • Simple Dressings
  • Clinical Applications
  • Proper Sterilization Techniques
  • Restocking Lab Supplies
  • Direct Patient Care
  • Team Management
  • First Aid
  • Medical Terminology
  • Companionship and Emotional Support
  • Wound Care
  • Feeding Assistance Expertise
  • Grooming and Bathing Assistance
  • Supporting Personal Needs
  • EMR Systems
  • Patient Assessments
  • Hazardous Materials
  • Workload Prioritization
  • Managing Orders
  • Customer Order Fulfillment
  • End Cap Placement
  • Safety Standards
  • Cargo Movement
  • Pallet Jacks
  • Handheld Scanners
  • Handling Materials
  • Teamwork Skills

Certification

  • CNA - Certified Nurse Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Storekeeper Amazon

United Airlines Denver Stores
03.2022 - 09.2022

Warehouse Employee

Amazon
07.2021 - 10.2021

Caterer

Early Bird Tacos
08.2020 - 05.2021

Driver

Lyft
09.2016 - 09.2018

Driver

Uber
09.2015 - 09.2016

Customer Service

Airserv
10.2014 - 06.2015

Extern

Alpine Family Practice
05.2014 - 07.2014

Medical Assistant, Patient Safety Attendant/ CNA

Swedish Medical Center
04.2013 - 10.2013

Baggage Handler/ Customer Service

Airserv
06.2012 - 08.2012

Vendor

Observ Inc
05.2009 - 07.2011

Childrens Supervision

Mothers of Pre-schoolers
09.2003 - 06.2009

Children’s Supervisor

Ladies' Bible Study
09.2002 - 06.2009

Certificate in Medical Assisting -

Pima Medical Institute

Certificate in Medical Terminology - undefined

Faith Baptist Bible College

undefined

Pima Medical Institute

Medicine

Pickens Technical College

Associate's degree - Accounting

Bob Jones University, Community College of Aurora

High School diploma - General

Grace Home School
Shannon Hockman