Shannon Hogberg
Panama City,FL
Summary
Multi-talented Person with knowledgeable about equipment operation, quality standards and safety hazards. Steps easily into any production position and works hands-on with team members in need of improvement. Versed in documentation, compliance and scheduling.
Overview
17
17
years of professional experience
Work History
Production Manager
Certified Roofing Solutions, LLC
Panama City, Florida
12.2023 - Current
- Customer service
- Maintain open lines of communication with Vendors
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Aided raw material planning and escalated supplier issues, preventing shortages.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Prevented and resolved customer issues regarding production through planning.
- Negotiated contracts with vendors for supplies needed for the production process.
- Assigned staff, materials and funds throughout project lifecycle.
- Improved efficiency by minimizing downtime.
- Managed daily order backlog through key metrics monitoring for on-time delivery.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Assessed production schedules and orders to plan material requirements and worker activities.
Permit Technician
Certified Roofing Solutions, LLC
Panama City, Florida
09.2022 - 12.2023
- Worked closely with other departments within the municipality to ensure timely processing of permits.
- Researched code requirements as needed for specific projects or tasks.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Ensured compliance with local regulations regarding permitting processes.
- Reviewed building permit applications for accuracy and completeness.
- Verified document authenticity to process license application.
- Prepared reports on a weekly basis detailing the status of pending permits.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Recorded vital and fiscal records and accounts.
- Performed data entry into computerized databases related to permitting activities.
- Maintained records of all issued permits, fees collected, inspections conducted.
- Assembled photographs with printed license information to produce completed documents.
- Answered customer inquiries about permit requirements over the phone or by email.
- Scheduled roof inspections as required by applicable codes and ordinances.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Scheduling Coordinator
Centauri Health Solutions
Panama City, Florida
11.2021 - 09.2022
- Interviewed individuals to complete documents, case histories or forms.
- Provided reminder calls to clients prior to scheduled visits.
- Resolved customer complaints or answered customers' questions.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Set and confirmed customer appointments.
- Entered information into system to update status reports.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Firefighter
Florida State Hospital
Chattahoochee, FL
02.2007 - 10.2021
- Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Informed and educated local community members about fire prevention and safety.
- Provided support services during natural disasters such as floods or hurricanes.
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
- Rescued fire victims and administered emergency medical aid.
- Conducted fire drills on different hospital units.
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
- Conducted regular safety inspections of buildings to identify any potential hazards.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Education
Certification of Completion - Fire Science
Chipola College
Marianna, FL12-2010
High School Diploma -
Rutherford High School
Panama City, FL05-1999
Skills
- Team Development
- Production Planning
- Training Coordination
- Production Line Management
- Safety Management
- Proficient with Microsoft Products
- Time Management
References
References available upon request.
Timeline
Production Manager
Certified Roofing Solutions, LLC
12.2023 - Current
Permit Technician
Certified Roofing Solutions, LLC
09.2022 - 12.2023
Scheduling Coordinator
Centauri Health Solutions
11.2021 - 09.2022
Firefighter
Florida State Hospital
02.2007 - 10.2021
Certification of Completion - Fire Science
Chipola College
High School Diploma -
Rutherford High School
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