Summary
Overview
Work History
Education
Skills
Technology
Timeline
Generic

Shannon Hollenback

Colorado Springs,CO

Summary

Experienced Paralegal, Administrative, and Legal Operations professional with demonstrated skills in administrative management, corporate compliance, systems administration, legal document administration and management, contract review, vendor contract management, financial transactions, accounts payable and human resources management. Experience spans both the not-for-profit and for-profit settings, as well as start-up coordination and the establishment of administrative practices for multi-size businesses.

Overview

24
24
years of professional experience

Work History

Legal Operations Specialist

SunPower Corporation
06.2019 - Current
  • Provides operations, practice, and administrative support across the Legal Department locally, regionally and/or globally, with primary responsibility for key operational processes, including service of process dispositions, legal holds and confidentiality certifications, matter management, and legal tools administration and support (in collaboration with IT Dept)
  • Manage various operational and administrative projects, generating reports, including legal entity/company reporting, litigation, and matter management reporting, from legal tools, and contributing to process improvements and development of legal tools and technology infrastructure
  • Collaborates across the legal team and with stakeholders of all levels of seniority in the organization on a wide range of projects and processes.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.

Contract Administrator

Stanford Health Care
10.2018 - 01.2019
  • In-Take” team member responsible for receiving requests for new contracts or amendments to existing contracts, ensuring compliance with internal policies, and providing templates with approved contract language to multiple stakeholders
  • Coordinating contract requests, negotiating and drafting legal documents, performing legal review and facilitating timely renewal or termination of contracts to meet internal policies and external regulations and optimize legal and business terms
  • Maintain Cloud based contract management database via MediTract
  • Stored and filed contract documents in orderly, organized systems.
  • Organized and updated databases, records and other information resources.

Paralegal

Drumm Law
06.2018 - 09.2018
  • Drumm Law is a virtual law firm providing high quality legal services specializing in franchising, trademarks, real estate, copyright, and general business law
  • Manage and prepare for disclosure and execution legal documents for multiple franchise companies
  • Perform special projects and lend assistance to the team as needed
  • Edited and proofread legal documents to verify accuracy.

Corporate Paralegal/Franchise Administrator

Miracle Method Surface Refinishing
06.2014 - 06.2018
  • Reporting to Owner/President of home renovation business, provide legal and administrative support to executive management team
  • Primary administrative/financial/legal resource to start up business owners
  • Coordinate process of opening and closing franchise locations
  • Manage and prepare for execution legal documents for startups, transfers, closures, and renewals
  • Provide ongoing support (review commercial leases, manage territory maps & allocations based on growth of network, field calls, product order placement, manage customer complaints) to franchise organization
  • Assist (work directly with outside counsel) with SEC compliance and preparation of disclosure documents
  • Facilitate Commercial Account jobs within franchise network to include Extended Stay America, Motel 6 and Brookdale Senior Living – throughout U.S
  • Maintain HR documentation for corporate office staff and local franchise staff
  • Manage and complete special projects and lend (monitor contract compliance-act on as needed, project manager for initial 3-week franchise training, manage logistics for workshops, discovery days, and staff meetings) assistance to team as needed
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Managed accounts to retain existing relationships and grow share of business

Administrative Assistant

Village at the Bluffs
07.2012 - 06.2014
  • Provide administrative oversight to ensure smooth entity operations to include managing rental income processing
  • Development and dissemination of monthly newsletter and maintaining monthly activity calendar
  • Provide weekly updates to Digital Signage
  • Oversee ongoing Resident re-certification per HUD regulations
  • Input and process A/P on weekly basis
  • Coordinate & lead monthly social activities
  • Transport residents on weekly shopping trips and miscellaneous outings
  • Assist Administrator, Residents and Walk-in guests as needed
  • Participate in weekly company goal setting sessions, Consulting practice dedicated to providing administrative and accounting services to small businesses
  • Improved record filing system and document organization of annual renewal processes

Principal/Business Owner

Diamond Ridge Office Solutions
02.2011 - 06.2012
  • Assist small business owners with Accounting system set-up
  • Bookkeeping services to include monthly reconciliation of statements on all banking accounts; data entry of missing transactions and account allocations; reconciliation and transaction reports produced
  • Provide oversight for business start-up relative to administration of business office details and functions
  • Develop and implement policies and procedures to ensure successful operations

Financial Secretary

Central United Methodist Church
03.2008 - 02.2010
  • Oversaw accounting functions to include accounts payable, payroll, weekly cash deposits, reconciling multiple accounts, generating financial reports
  • Maintained confidentiality of information related to receiving, recording and depositing of funds.
  • Maintained accurate records of organizational finances and generated reports as requested.
  • Attend (take minutes) monthly Financial Committee meetings
  • Created and published weekly newsletter
  • Preparation of Annual reports for UM Conference Headquarters
  • Human Resources duties to include: Administer new-hire paperwork, maintain personnel records and train new employees on timekeeping program
  • Operations support included negotiating office equipment contracts; handling daily inquiries from membership by phone and/or on a walk-in basis
  • Assist in planning/coordination process of church programs and events

Corporate Paralegal

The Dwyer Group, Inc, Neighborly, Inc
09.1999 - 06.2007
  • Reporting to General Counsel, provide contract administration services to include preparation of legal documents (Franchise Disclosure Documents), contracts, amendments, assignments and various other closing papers for review, approval and use by attorneys
  • Filed legal documents with state and federal agencies to conform with state statutes
  • Communicated with state examiners regarding status and resolved problems
  • Records Management; Prepared and maintained various reports and data lists on a weekly & monthly basis
  • Maintained communication with company executives
  • Met with franchise prospects to finalize contract documents
  • Prepared and conducted training sessions for various departments on annual FDD updates, disclosure do's & don'ts, introduce new company policy
  • Coordinated and led department staff with annual federal filing projects
  • Participated in weekly department goal setting sessions
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.

Education

Associate of Applied Science - Paralegal Studies

McLennan Community College
Waco, TX
08.1999

Skills

  • Office Administration
  • Document Control Support
  • Team Oriented
  • Legal Compliance
  • Litigation Support
  • Administrative Support
  • Documenting
  • Software Process Management
  • Work Assignments
  • Online Databases
  • Intake Services
  • Microsoft Applications

Technology

  • Microsoft 365
  • Adobe, Adobe Reader
  • Legal matter management tools: Legal Tracker, Simple Legal
  • Entity management tools: GEMs, Diligent Entities, CSC, QuickBase
  • Document management systems: SharePoint, Teams, Contract Logix
  • Confidentiality Certs/Legal Hold tool: Relativity
  • Remote meeting platforms: Zoom, Teams
  • DocuSign
  • QuickBooks Premier
  • Salesforce + Misc. CRM programs

Timeline

Legal Operations Specialist

SunPower Corporation
06.2019 - Current

Contract Administrator

Stanford Health Care
10.2018 - 01.2019

Paralegal

Drumm Law
06.2018 - 09.2018

Corporate Paralegal/Franchise Administrator

Miracle Method Surface Refinishing
06.2014 - 06.2018

Administrative Assistant

Village at the Bluffs
07.2012 - 06.2014

Principal/Business Owner

Diamond Ridge Office Solutions
02.2011 - 06.2012

Financial Secretary

Central United Methodist Church
03.2008 - 02.2010

Corporate Paralegal

The Dwyer Group, Inc, Neighborly, Inc
09.1999 - 06.2007

Associate of Applied Science - Paralegal Studies

McLennan Community College

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Shannon Hollenback