Shannon Holler
Middleburg
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
14
14
years of professional experience
Work History
Business Development Manager
ECAN
10.2024 - 12.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
Customer Service Representative
GROVE FINANCIAL
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Accounts Receivable Specialist
Thermo Fisher
09.2023 - 01.2024
- This was a temporary position.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Billing Specialist
Gannett Fleming
06.2018 - 07.2021
- Review project contract documentation to ensure accuracy of project setup while following client requirements.
- Accurate input of new and existing project information into BST Accounting software
- Prepare invoices using various software packages, compiling invoice packets to meet client requirements (Timesheets and expense documentation, DBE reporting, etc.)
- Process sub consultant invoices and release payments.
Architecture Expeditor and Executive Admin
Weis Markets Inc
11.2014 - 06.2018
- Assist and support Architects in executing multiple architectural projects.
- Serve as a liaison between architects and all Company departments and external contracted Architects and Engineers to communicate and coordinate submittal drawings and contractual documents.
- Contribute to team effort bu accomplishing related results as needed, i.e.: respond to internal and external RFIs.
- Maintain supply inventory
- Dispatch Store Refrigeration and Building Maintenance issues to the appropriate Technician.
Assistant Store Manager
Cole's Hardware Inc.
06.2011 - 11.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and created weekly and daily schedules to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Office Responsibilities: purchasing, receiving, scheduling, vendor statements and direct bills, special order products, inventory, new hire paperwork, payroll
Education
Bachelor of Arts - Business
Philadelphia University
Philadelphia, PA05-2003
Skills
- Team leadership
- Business development and planning
- Customer service
- Microsoft Office, QuickBooks
Timeline
Business Development Manager
ECAN
10.2024 - 12.2024
Customer Service Representative
GROVE FINANCIAL
03.2024 - 08.2024
Accounts Receivable Specialist
Thermo Fisher
09.2023 - 01.2024
Billing Specialist
Gannett Fleming
06.2018 - 07.2021
Architecture Expeditor and Executive Admin
Weis Markets Inc
11.2014 - 06.2018
Assistant Store Manager
Cole's Hardware Inc.
06.2011 - 11.2014
Bachelor of Arts - Business
Philadelphia University
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