Shannon Hollowell
Petersburg,Virginia
Summary
Dedicated 911 Dispatcher offering 4 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Computer Aided Dispatch, Criminal Background Systems, Radio Operations, Data Entry, and Emergency and Non-emergency protocols.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Dinwiddie County
05.2013 - 01.2015
- Answer Emergency and non-emergency phone calls while monitoring and responding to ongoing radio traffic
- Dispatch correct units
- Gather pertinent information while dispatching correct units in a timely manner
- Updating responding units with information received
- Perform Emergency Medical Dispatching if needed
- Enter information into Computer Aided Dispatch/National Criminal Information Center/Virginia Criminal Information Network systems
- Enter and check warrants
- Perform Department of Motor Vehicles, Virginia Criminal Information Network and National Criminal Information Center checks
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Improved communication between first responders and the public by providing accurate information during high-pressure situations.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Direct units to a location using the mapping system
- Search and locate pertinent information when needed.
Emergency Telecommunicator
Dinwiddie County
10.2009 - 06.2011
- Answer Emergency and non-emergency phone calls while monitoring and responding to ongoing radio traffic
- Dispatch correct units
- Gather pertinent information while dispatching correct units in a timely manner
- Updating responding units with information received
- Perform Emergency Medical Dispatching if needed
- Enter information into Computer Aided Dispatch/National Criminal Information Center/Virginia Criminal Information Network systems
- Enter and check warrants
- Perform Department of Motor Vehicles, Virginia Criminal Information Network and National Criminal Information Center checks
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Improved communication between first responders and the public by providing accurate information during high-pressure situations.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Direct units to a location using the mapping system
- Search and locate pertinent information when needed.
Front Desk Receptionist/ Sales Assistant
The Progress Index
04.2007 - 01.2009
- Greet Customers
- Answer calls and relay information or transfer to the correct department
- Data Entry
- Collect information and enter into systems for adverts
- Contact customers to fulfill ad deadlines
- Meet with customers to take photos and design their ad
- Work alongside the sales dept and assist wherever needed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High school or equivalent -
Colonial Heights High School
Skills
- Public Relations
- Public Safety Awareness
- Administrative Experience
- Proofreading
- Research
- Telecommunication
- Information Gathering
- Mental Resilience
- Emergency protocols
- Technical aptitude
- Call prioritization
- Stress Tolerance
- Incident documentation
- Teamwork and Collaboration
- Time Management
- Prioritizing Situations
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- NCIC Database
- Public Safety Telecommunicator (PST)
- Flexible Schedule
- Radio Frequencies Monitoring
Certification
Driver's License
Additional Information
I had Emergency Medical Dispatch, Telecommunications Officer, VCIN, NCIS, and EMT-B but I believe they are all currently expired
Timeline
Emergency Communications Officer
Dinwiddie County
05.2013 - 01.2015
Emergency Telecommunicator
Dinwiddie County
10.2009 - 06.2011
Front Desk Receptionist/ Sales Assistant
The Progress Index
04.2007 - 01.2009
High school or equivalent -
Colonial Heights High School
Driver's License
Similar Profiles
JaVonda TuckerJaVonda Tucker
Assistant Principal at Dinwiddie County Public SchoolsAssistant Principal at Dinwiddie County Public Schools
Steven ShifflettSteven Shifflett
Investigator at Dinwiddie County Sheriff's OfficeInvestigator at Dinwiddie County Sheriff's Office
Joe EdmondsJoe Edmonds
Teacher at Henrico County Public SchoolsTeacher at Henrico County Public Schools