Shannon Holmes
Cameron Park,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Summer Day Camp Assistant
Rural Resources
06.2023 - 07.2023
- Built and maintained positive relationships with campers, staff and families.
- Kept all camper and work areas neat, clean and organized.
- Planned and lead diverse activities to entertain children and promote core values.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Barista
Peak Nutrition
11.2020 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.2023
Skills
- Dynamic Communication
- Maintaining Clean Work Areas
- Safety Understanding
- POS System Operations
- Food Preparation and Safety
- Menu Memorization
- Ability to Adapt
- Serve Customer Needs
- Communications Strategies
- Adaptable and Flexible
- Able to Operate in Fast Paced Environments
- Customer Service
Certification
- Certified in Floral Design, Ponderosa High School - 2 years
Timeline
Summer Day Camp Assistant
Rural Resources
06.2023 - 07.2023
Barista
Peak Nutrition
11.2020 - 05.2023
High School Diploma -
Ponderosa High School
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