Shannon Brandt
Yorkville,IL
Summary
Proven skills in increasing engagement and business visibility in online searches through successful engagement and business visibility in online searches through successful Customer engagement and business visibility in online searches through successful engagement and business visibility in online searches through successful Customer relations. Experienced in developing marketing initiatives, increasing business success and boost sales through building client retention. 99% Customer retention in a five -year business. I strive to make people feel valued, appreciated, and welcome. It is a goal is to make each persons no matter the industry want to repeat the experience the experience I helped create for them, a positive memorable one.
Overview
18
18
years of professional experience
Work History
Social Media Marketer
Rodan And Fields
San Francisco, CA
06.2016 - Current
- Provide elite customer service by resolving escalated problems and developed individualized plans per account to achieve their goal in marketing.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Frequently studied market to keep abreast of new industry trends.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built loyal account base and long-term business relationships with clients,
- Have highest customer retention rate in area by 99% of return clientele.
Preschool Teacher
St Olaf Lutheran Preschool
Montgomery, IL
11.2010 - 06.2016
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Advertising and Event Planner to attract students including events for community and raise awareness of our school to grow awareness through variety of mediums.
- Served as liaison for parental concerns and developed through communication that not only children flourished in, but parents came to me with concerns.
Bartender
Buffalo Wild Wings
Oswego, IL
06.2009 - 02.2012
- Kept bar presentable and well-stocked to anticipate customer's needs, not just maintain them.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers.
- Promptly resolving discrepancies quickly and smoothly as they arose.
- Set up glassware, liquor and other necessary supplies for special events.
- Trained multiple new bartenders for several locations on drink preparation, product promotion, garnish preparation and sanitation, and serve safe/basset protocol.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Upsold menu items to customers, driving sale revenues and maximizing profits.
Bartender
St Charlies
St. Charles, IL
03.2006 - 08.2008
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Built regulars.
- Operated efficiently in high-volume setting to prepare for each weekend night, to sell 2,000 in volume.
- Operated efficiently in high-volume setting to prepare and serve more than 60 drinks per hour some evenings.
Server Shift Leader
Red Robin
Oswego, IL
11.2005 - 01.2007
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Met and EXCEEDED steps of service and went far and beyond, meeting Red Robin's goal of 38 minutes for steps of service per lunch rush and 42 minutes during dinner rush while providing experiences that was above and beyond.
Education
Associate of Arts - Design And Visual Communications
Western Illinois University
Macomb, IL06.2004
Skills
- Creative Idea Development
- Verbal and Written Communication
- Customer Service
- Relationship Building
- Client Engagement
- Client Relationship Management
- Creative Thinking
- Social Media Marketing
- Conflict Mediation
- Writing and Editing
- Media Relations
- Online Presence Monitoring
- Competitor Analysis
- Team Leadership
Additional Information
References
Larry Pierce
General Manager at Buffalo Wild WIngs at time of employment
312-402-9800.
Chris Bacos
Bar Manager at Red Robin at time of employment
630-728-2207
Bobbi Reed
Friend and persons that has known me 10 years plus
630-345-0269
Timeline
Social Media Marketer
Rodan And Fields
06.2016 - Current
Preschool Teacher
St Olaf Lutheran Preschool
11.2010 - 06.2016
Bartender
Buffalo Wild Wings
06.2009 - 02.2012
Bartender
St Charlies
03.2006 - 08.2008
Server Shift Leader
Red Robin
11.2005 - 01.2007
Associate of Arts - Design And Visual Communications
Western Illinois University