Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Hornbuckle

Ocala,FL

Summary

Effective at setting up as many as 60 weekly procedures for 4 surgeons in a busy Neurosurgery practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Attentive Surgery Scheduler familiar with ICD-10 coding, Intergy and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Surgical Coordinator

ACH Healthcare
12.2010 - 12.2023
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
  • Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
  • Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
  • Coordinated with facilities to set up surgeries for Neurosurgery.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Verified insurance coverage and obtained pre-authorizations.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Communicated surgery requirements to nursing teams for smooth operation delivery.
  • Checked patients in and out and collected payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered phone calls and messages for 4 Neurosurgery physicians, scheduling appointments, and handling patient inquiries.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Prepared and processed patient referrals and transfer requests.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Receptionist

Marion Heart Associates
01.2008 - 12.2010
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages for 6 physicians, cardiology, endocrinology, and general practice in a medical office setting, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.

Education

High School Diploma -

Citrus High School
Inverness, FL
05.1996

Skills

  • Customer Service Orientation
  • Electronic Health Records Management
  • Team Collaboration
  • Interpersonal Skills
  • Postoperative Follow-up
  • Time Management Abilities
  • Computer Literacy
  • Data Entry Efficiency
  • Adaptability and Flexibility
  • Preoperative Preparation
  • Attention to Detail
  • Multitasking Capabilities
  • Motivational Skills
  • Medical Terminology Proficiency
  • Patient Coordination
  • Strong Communication Skills
  • Surgical Procedure Knowledge
  • Problem Solving Aptitude
  • Organizational Skills
  • Professionalism and Confidentiality
  • Empathy and Compassion
  • Stress Management Techniques
  • Scheduling Expertise
  • Resourcefulness and Initiative
  • Healthcare Compliance Understanding
  • Medical Office Experience
  • Insurance Verification
  • Patient Relations
  • Following up With Patients
  • Updating Charts
  • EHR Systems Expertise
  • Schedule Coordination
  • Educating Patients
  • Checking in Patients
  • Facility Coordinating
  • Obtaining Authorizations
  • Payment Collection
  • Medical Terminology
  • Referral Verification
  • Electronic Recordkeeping
  • Patient Scheduling
  • Customer Service
  • Insurance Authorizations
  • HIPAA Compliance
  • Computer Proficiency
  • Appointment Scheduling
  • Patient Interviewing
  • Calendar and Appointment Management
  • Documentation and Recordkeeping
  • Payment Scheduling and Collection
  • Office Coordination
  • Relationship Building
  • Outpatient Procedures
  • Prescription Refills
  • Patient Interviews
  • CPT Coding Knowledge
  • Regulatory Documentation
  • Organization and Time Management
  • Critical Thinking
  • Patient Referral
  • Pharmacy Correspondence
  • Heartsaver First Aid (First Aid)

Timeline

Surgical Coordinator

ACH Healthcare
12.2010 - 12.2023

Medical Receptionist

Marion Heart Associates
01.2008 - 12.2010

High School Diploma -

Citrus High School

Similar Profiles

CREATE PROFILE
Shannon Hornbuckle