Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Hornsby

Hamilton,Ohio

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic, motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Energetic, dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Patient Coordinator

Tri Health
06.2023 - Current
  • Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
  • Streamlined patient check-in process for faster and more accurate information gathering.
  • Enhanced office organization with effective filing systems, resulting in easier access to patient records.
  • Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
  • Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
  • Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
  • Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
  • Assisted in the implementation of new electronic health record system, contributing to a smoother transition for staff and patients alike.
  • Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.

Front Desk Coordinator

Florida Hand Center
10.2022 - 05.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Developed strong relationships with clientele, fostering loyalty and repeat business.

Independent Care Provider

Ohio Department Of Developmental Disabilities
01.2017 - 12.2022
  • Enhanced patient comfort by providing compassionate and personalized care.
  • Streamlined daily routines for clients, ensuring timely completion of essential tasks.
  • Improved client satisfaction with regular communication and active listening to address concerns or needs.
  • Maintained a safe and clean living environment to promote overall health and wellbeing.
  • Provided high-quality personal care, including bathing, dressing, grooming, and toileting assistance.
  • Supported clients'' independence by encouraging participation in daily activities tailored to individual abilities.
  • Managed medications accurately, ensuring proper administration according to prescribed schedules.
  • Assisted with mobility issues by providing appropriate physical support or use of assistive devices when necessary.
  • Collaborated with healthcare team members to coordinate effective care plans for optimal results.
  • Monitored vital signs regularly, documenting changes and promptly reporting any concerns to healthcare professionals.
  • Promoted mental wellness through engaging conversations and meaningful social interactions with clients.
  • Facilitated transportation arrangements for medical appointments, errands, or social outings as needed.
  • Provided nutritious meal planning and preparation tailored to individual dietary requirements or preferences.
  • Delivered exceptional care consistently while adhering to all relevant regulations and standards within the industry.
  • Established trust with clients through consistent reliability, punctuality, and professionalism in all interactions.

State Tested Nursing Assistant

Griswold Home Care
07.2010 - 01.2018
  • Improved patient care by providing compassionate and attentive assistance with daily living activities.
  • Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
  • Contributed to a safer environment for patients by following strict infection control practices and maintaining cleanliness.
  • Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
  • Promoted patient dignity through respectful communication, privacy protection, and culturally sensitive interactions.
  • Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
  • Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
  • Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
  • Facilitated smoother healthcare processes by accurately documenting patient information in electronic medical records systems.
  • Supported rehabilitation goals for patients by assisting with prescribed exercises under the guidance of therapists.
  • Aided in faster recovery time for post-surgical patients through attentive post-operative care and monitoring.
  • Ensured timely administration of medications by efficiently organizing medicine carts and preparing doses as directed by nursing staff.
  • Increased patient satisfaction scores through consistent provision of excellent bedside manner and effective communication skills.
  • Participated in interdisciplinary team meetings to provide comprehensive care planning for each patient''s unique needs.
  • Enabled better quality rest for patients through diligent observation of nighttime routines, noise reduction efforts, and prompt attention to their needs throughout the night shift hours.
  • Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
  • Served as an advocate for the well-being of elderly patients by recognizing signs of elder abuse or neglect and reporting concerns to appropriate authorities.
  • Contributed to the overall success of the nursing team by providing constructive feedback and participating in ongoing professional development opportunities.
  • Demonstrated flexibility in adapting to various patient care settings, including long-term care facilities, acute care hospitals, and home health environments.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.

Education

High School Diploma -

God's Teen High School
Springfield, Ohio

Medical Billing And Coding

Butler Technology And Career Development Schools
Hamilton, OH
06.2018

Skills

  • Insurance Verification
  • Patient Registration
  • Medical Billing
  • Appointment Scheduling
  • Patient Relations
  • Healthcare compliance
  • Patient confidentiality
  • Organizational standards
  • Insurance Practices
  • Payment Collection
  • Medical Data Collection
  • Patient Care Coordination
  • Articulate Communication
  • Filing and Recordkeeping
  • HIPAA Compliance
  • Patient Care
  • Quality Assurance
  • Follow-up care
  • Relationship Building
  • Verbal and written communication
  • Nursing background
  • Medical Terminology
  • Patient Outreach and Follow-Up
  • Care Planning
  • Regulatory Compliance
  • Customer Service
  • Patient Assessment
  • Performance Improvement
  • Organizational Skills
  • Patient Safety
  • Scheduling
  • Policy compliance
  • Patient documentation
  • Multitasking ability
  • Patient Records Management
  • Proficient in Epic and Greenway
  • Documentation
  • Attention to Detail
  • Data Entry
  • Referral Verification
  • Electronic Recordkeeping
  • Patient Scheduling
  • Medical Coding
  • Scheduling Tests and Procedures
  • Task Prioritization
  • CPT Coding
  • Problem-Solving
  • Decision-Making
  • Data Entry Software
  • Time Management
  • Heartsaver First Aid CPR AED
  • Multitasking Abilities
  • Insurance Authorizations

Certification

  • Certified, State Tested Nursing Assistant -December 2002-March 2021
  • Certified Billing & Coding Specialist (CBCS)- June 13, 2018
  • Certified Medical Reimbursement Specialist (CMRS)-June 26, 2018

Timeline

Front Desk Patient Coordinator

Tri Health
06.2023 - Current

Front Desk Coordinator

Florida Hand Center
10.2022 - 05.2023

Independent Care Provider

Ohio Department Of Developmental Disabilities
01.2017 - 12.2022

State Tested Nursing Assistant

Griswold Home Care
07.2010 - 01.2018

High School Diploma -

God's Teen High School

Medical Billing And Coding

Butler Technology And Career Development Schools

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Shannon Hornsby