Shannon Horst
Seattle,WA
Summary
Dedicated problem solver passionate about the strengthening interpersonal connections and community. Possesses versatile skills in account management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Total Rewards Assistant (Temp)
PATH
Seattle, WA
07.2024 - Current
- Demonstrated adaptability by quickly mastering new software applications for various tasks. (Salesforce, SharePoint, Excel, BusinessWorld).
- Assisted team in decision-making processes by thorough research and creating data analysis reports.
- Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
- Provided exceptional administrative support for Total Rewards and adjacent teams, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Account Manager
Brown & Brown Insurance Seattle
Seattle, WA
11.2021 - 12.2023
- Duties in this position included strategic marketing, document creation, invoicing, claims assistance and other administrative tasks to assist with maintaining excellent service.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments and help them achieve their business goals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs throughout a diverse portfolio of accounts.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Benefits Assistant
Arthur J. Gallagher
Bellevue, WA
12.2019 - 07.2021
- Maintained accurate records of employee benefit enrollments, invoices and billing reconciliation ensuring timely updates and adjustments as needed.
- Managed and solved all carrier related issues by working with internal and external teams to resolve issues related to insurance claims and coverage disputes.
- Collaborated with HR team to develop comprehensive benefits strategies tailored to organizational needs of clients.
- Conducted thorough audits of benefits data to identify discrepancies and make necessary corrections. by maintaining digital record-keeping and automated systems.
Operations Manager
Cascade Leadership Challenge
Seattle, WA
01.2018 - 10.2019
- Established positive and effective communication among unit volunteers and organization leadership, increasing communication, and decreasing missed deadlines.
- Spearheaded process improvements, including implementation of Google Suite services and a subscription pricing model.
- Maintained and processed invoices, deposits, and money logs. Worked with Treasurer to create organizational finance processes.
- Coordinated fundraising events to encourage community involvement and increase awareness of organization's mission.
Secretary, Board of directors
Cascade Leadership Challenge
01.2020 - 06.2023
- Board duties include: record keeping, facilitating and creating training programs, application and distribution of grants, assisting with annual benefit auction, business strategic planning, and stewardship
Education
MBA - Organizational Leadership
Eastern Washington University
Cheney, WA01-2025
Bachelor of Arts - Communications, Music
University of Washington
Seattle, WA03.2018
Skills
- Full Cycle Account Management
- Microsoft Office Suite/Teams
- Account servicing skills
- Data-driven decision-making
- Employee benefits practices
- Customer relationship management (CRM)
Volunteer Experience
Cascade Leadership Challenge, Secretary, Board of Directors, 01/20, 06/23, Board duties include: record keeping, facilitating and creating training programs, application and distribution of grants, assisting with annual benefit auction, business strategic planning, and stewardship.
References
Available On Request
Timeline
Total Rewards Assistant (Temp)
PATH
07.2024 - Current
Account Manager
Brown & Brown Insurance Seattle
11.2021 - 12.2023
Secretary, Board of directors
Cascade Leadership Challenge
01.2020 - 06.2023
Benefits Assistant
Arthur J. Gallagher
12.2019 - 07.2021
Operations Manager
Cascade Leadership Challenge
01.2018 - 10.2019
MBA - Organizational Leadership
Eastern Washington University
Bachelor of Arts - Communications, Music
University of Washington