Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shannon  Houle

Shannon Houle

Dover,NH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

1
1
Certification

Work History

Sales Representative

Vector marketing
05 2010 - 09 2010
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Customer Service Representative

KFC Taco Bell
09 2010 - 09 2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Photographer

CPI production
09 2011 - 04 2013
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.

Temp Worker

CoWorx Staffing Services
07 2012 - 12 2015
  • Set up machinery according to specifications of new production runs.
  • Balanced boxes on pallets to prevent shifting and damage.
  • Labeled completed products with standard production information based on each product type.
  • Performed wide-ranging administrative, financial and service-related functions.

Cashier Team Lead

Nauria
01 2015 - 07 2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer loyalty and retention.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Interpreted and enforced operating instructions, procedures and safety rules.

CSR

Dominos Pizza Inc.
10 2015 - 05 2016
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.

Temp Worker

Robert Half Office Team
05 2015 - 04 2017
  • Helped maintain accurate production record by documenting run totals and materials used.
  • Labeled completed products with standard production information based on each product type.
  • Referred to work orders to determine amount and type of materials needed for each order.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Prepared boxes for shipments based on standard sizes.

Hospitality Worker

Dunkin' Donuts
04 2016 - 03 2018
  • Acknowledged outstanding staff performance to boost morale.
  • Identified and resolved customer complaints concerning food or lodging.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Trained new staff members on proper customer service and hospitality policies.

Front End Associate

Burger KingBurger King
05 2017 - 10 2020
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier Assistant

Market Basket Foods
11 2018 - 10 2020
  • Worked with other associates to support cashiers and management needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Removed trash, swept, and mopped floors for professional appearance.

Assistant manager

Dollar Tree Stores
03 2022 - 11 2023
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

GED/Hiset -

Dover adult learning center
04.2012

Skills

  • Recruiting and interviewing
  • Employee performance evaluations
  • Search Engine Optimization
  • Business planning
  • Consulting
  • Project Management
  • Business Development
  • Sales growth
  • Cost Control
  • Employee scheduling
  • Strategic planning
  • Staff supervision
  • Training
  • Budgeting

Certification

  • CM - Certified Manager Certification

Timeline

Sales Representative

Vector marketing
05 2010 - 09 2010

Customer Service Representative

KFC Taco Bell
09 2010 - 09 2012

Photographer

CPI production
09 2011 - 04 2013

Temp Worker

CoWorx Staffing Services
07 2012 - 12 2015

Cashier Team Lead

Nauria
01 2015 - 07 2016

CSR

Dominos Pizza Inc.
10 2015 - 05 2016

Temp Worker

Robert Half Office Team
05 2015 - 04 2017

Hospitality Worker

Dunkin' Donuts
04 2016 - 03 2018

Front End Associate

Burger KingBurger King
05 2017 - 10 2020

Cashier Assistant

Market Basket Foods
11 2018 - 10 2020

Assistant manager

Dollar Tree Stores
03 2022 - 11 2023

GED/Hiset -

Dover adult learning center