Shannon Howey
Saginaw,MI
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dollar Tree. Skilled in customer service and inventory management, I excel in problem-solving and building strong relationships. My approach boosts engagement and efficiency, ensuring a positive impact on the bottom line.
Overview
5
5
years of professional experience
Work History
Associate
Wendys Restaurant
06.2024 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assistant Manager
Admiral
08.2019 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Dollar Tree
05.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Associate
7-eleven
07.2022 - 05.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
GED - General Studies
Saginaw High School
Saginaw, MISkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Work Planning and Prioritization
- New hire training
- Issue resolution
- Cross-functional teamwork
Timeline
Associate
Wendys Restaurant
06.2024 - 01.2025
Assistant Manager
Dollar Tree
05.2023 - 06.2024
Associate
7-eleven
07.2022 - 05.2023
Assistant Manager
Admiral
08.2019 - 07.2024
GED - General Studies
Saginaw High School
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