Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shannon Hoyle

Shannon Hoyle

Mill Spring,NC

Summary

Dynamic manager with proven success at Ray's Mini Mart, enhancing customer satisfaction and team performance through effective leadership and decision-making. Skilled in time management and cost control, I fostered strong relationships with customers and suppliers, driving profitability while maintaining a professional and organized environment.

Overview

2024
2024
years of professional experience

Work History

Manager

Ray's Mini Mart
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cna Work

Laurals
10.2023 - 12.2023

Secretary

Cowboy For Christ Trucking
09.2014 - 12.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Assisted coworkers and staff members with special tasks on daily basis.

Scanner

Ride Aid Distribution
10.2017 - 01.2018
  • Gathered, sorted and scanned documents to enter into computer system.
  • Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
  • Assisted in training new employees on scanner usage, contributing to a skilled workforce.
  • Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.

School Bus Driver

Polk County High School
08.2002 - 02.2009
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Communicated information to parents to promote good communication and transparency.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
  • Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
  • Ensured safety of all passengers by meticulously following traffic laws and school policies.
  • Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
  • Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
  • Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
  • Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
  • Drove bus along assigned route, picking up students.
  • Supervised students during loading, unloading and on bus.
  • Created and enforced bus rules and kept expectations posted.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Completed logbooks, incident reports and other daily paperwork.
  • Inspected and serviced buses on regular basis.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Kept up to date on local, state and federal regulations related to school bus operations.
  • Recorded bus route and made notes for substitute drivers.

Education

Early Childhood Development -

Isothermal Community College
Spindale, NC
07.2000

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Cna Work

Laurals
10.2023 - 12.2023

Scanner

Ride Aid Distribution
10.2017 - 01.2018

Secretary

Cowboy For Christ Trucking
09.2014 - 12.2020

School Bus Driver

Polk County High School
08.2002 - 02.2009

Manager

Ray's Mini Mart

Early Childhood Development -

Isothermal Community College
Shannon Hoyle