Shannon Hubbard
Management
Crandall TX,Tx
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
1
1
Language
Work History
Manager of Operations
Elite Service Home Health Agency
Crandall, Texas
01.2022 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
Client Support Ambassador
RICHEMONT North America
Fort Worth, Texas
05.2018 - 10.2021
- Duties include providing customer service to Wholesale and Retail clients in all areas related to repairs.
- Answer customer service phone calls related to repairs and After-Sales issues and inquiries.
- Update and maintain the comments in the SAP system.
- Interact with multiple brands and departments, including administration/materials or technical staff about statuses and escalations for client updates.
- Ensure customer satisfaction by actively providing service (follow up calls, proactive call behavior).
- Maintain and resolve customer service concerns for repairs in a timely manner.
- Developed comprehensive training programs for diplomatic staff to improve service delivery.
- Built and maintained positive relationships with public by utilizing strategic plans.
Exec. Asst/Receptionist/Certified Tax Preparer
Elite Service Center
Farmers Branch, Texas
02.2010 - 06.2020
- Duties included opening and closing office, data entry, filing, answered multiple lines, inventory management, and personal assistant to owner.
- Executive Admin and Business Admin duties.
- Tax preparation for numerous clients which generated revenue at a 35% sales increase rate for the office.
- Detailed account management skills were needed to maintain outstanding customer relationships which converted to increased revenue growth.
- Attention to detail with strong financial concepts were utilized as well as working in a pressured environment during tax season.
Premier Service Center Specialist in Microsoft Services
Microsoft Corporation via Brillio
Irving, Texas
01.2014 - 01.2017
- Duties include supporting the Microsoft Premier organization within Services to manage case workload from Technical Account Managers (Field and Premier National Practice) and following well-defined workflows of internal processes to categorize the health of support cases that drive operational excellence and quality account management.
- Adhering to Service Level Agreements and processes of the Case Wellness service within the Premier Service Center is a normal function to keep TAMS aware of what is going on so customers can be serviced efficiently.
- Proactively identifying potential customer CPE risk while collaborating with other teams to maintain a healthy relationship is key in this role.
- Critical thinking skills and proper case management contribute to value added solutions in the Service Center.
- Driving continuous process improvement in collaboration with the Case Wellness Service Owners enables us to provide up-to-date information that is needed to correctly analyze and identify opportunities in processes.
Education
Bachelor of Science - Psychology
University of Phoenix
Dallas, TX 08.2024 - Current
Skills
Employee training
Operations management
Staff development
Performance evaluations
Process improvements
MS office
Customer relationship management
Project leadership
Marketing
Employee relations and conflict resolution
Workflow optimization
Process improvement
Policy implementation
Conflict resolution
Certification
Driver's License, Present
Operating System
All versions of Windows to include Windows 8
Professional Skills
- Process Engineering and Reverse Engineering
- Organizational Planning
- Problem Solving
- Time Management
- Customer Relationship Management
- Negotiation
- Contracts
- Professional Networking
- Account Management
- Cross Group Collaboration
- Excellent interpersonal and written/oral communication skills
- Multi-tasking
- Very detail-oriented
- Human resources
- Executive Administration
- Very Driven
- Maintains initiative
- Project Management
- Decision-Making
- Very Professional
- Confidence and high performer under stress
- Very positive attitude
- Passion for customers, technology and partners
Personal Information
Authorized To Work: US
Accomplishments
- Increased company savings by 26% through corporate consensus-building and cross-functional geographical team coordination and development.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Bachelor of Science - Psychology
University of Phoenix
08.2024 - Current
Manager of Operations
Elite Service Home Health Agency
01.2022 - Current
Client Support Ambassador
RICHEMONT North America
05.2018 - 10.2021
Premier Service Center Specialist in Microsoft Services
Microsoft Corporation via Brillio
01.2014 - 01.2017
Exec. Asst/Receptionist/Certified Tax Preparer
Elite Service Center
02.2010 - 06.2020
Similar Profiles
Angela MillerAngela Miller
Registered Nurse at Elite Home Health/LHC GroupRegistered Nurse at Elite Home Health/LHC Group
Ogochukwu NdukaOgochukwu Nduka
Office Administrative Assistant at Friendship Home Health Agency, Home HealthOffice Administrative Assistant at Friendship Home Health Agency, Home Health
Kimberly MedlingKimberly Medling
Office Assistant at Elite Home Health CareOffice Assistant at Elite Home Health Care
Kimberly BradshawKimberly Bradshaw
Registered Nurse Obstetrics at Dallas Regional Medical CenterRegistered Nurse Obstetrics at Dallas Regional Medical Center
Bria RobinsonBria Robinson
Provider Data Specialist at United HealthcareProvider Data Specialist at United Healthcare