Manager
Bob Syke's BBQ
Bessemer, AL
03/01/18 - 11/30/23
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored staff performance and addressed issues.
