Shannon Huffman
Kennewick,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Personal Assistant to the Owner
Squaw Rock Campground and Resort
Naches, WA
03.2021 - 05.2024
- Administrative Support: Proficiently prepared letters, memos, and faxes.
- Communication Management: Screened phone calls and emails, prioritizing requests from clients and colleagues.
- Client Interaction: Responded promptly to inquiries regarding projects handled by the owner.
- Issue Resolution: Assisted in resolving escalated customer complaints.
- Financial Documentation: Maintained consistent, up-to-date records of owner-conducted financial transactions.
- Vendor and Customer Records: Kept records of vendors, suppliers, and customers as requested.
- Productivity Enhancement: Organized office areas and performed various clerical tasks.
- Customer Service: Adhered to company guidelines, resolved issues efficiently, and provided accurate information.
- Customer Interaction: Greeted and assisted customers with inquiries about products and services.
Preschool Gymnastics Instructor
YMCA
Puyallup, WA
09.2010 - 11.2012
- Innovative Teaching: Researched age-appropriate yet challenging techniques for teaching preschool gymnastics.
- Progress Monitoring: Kept track of each student’s development and communicated with parents.
- Safety First: Ensured student wellbeing by demonstrating safety protocols in class.
- Engagement & Environment: Fostered participation with engaging activities and maintained a clean, safe class space.
Education
Some College (No Degree) - Career And Technical Education
Clover Park Technical College
Lakewood, WASome College (No Degree) - General Studies
Clover Park Technical College
Lakewood, WASkills
- Customer Interaction: Greeting Customers, Handling inbound calls and emails from customers in an expedient manner to answer all questions or concerns
- Problem-Solving: Assessing needs, resolving concerns, and escalating issues as necessary
- Coordinating and Scheduling Reservations: Altering reservations, providing confirmation email to customers and documenting all openings, notifying waitlist of cancellations
- Administrative Support: Completing tasks related to work orders, invoices, and other administrative duties
- Resource Coordination: Locating and sourcing items efficiently for the office and restroom and maintenance staff needs
- High Energy Positive Attitude: Delivering memorable customer experiences while creating lasting relationships with families
- Resourceful Team Player Can-Do Attitude with willingness to learn, adapt, and grow
Affiliations
- Interested in car diagnostics and repair, more than average knowledge and understanding of car systems and how they work together.
- I enjoy sewing, cooking, and camping.
- I enjoy furniture upcycling and recycling.
- My parents taught me anything worth doing is worth doing right!
Accomplishments
- Employee of the year at Squaw Rock Campground and Resort 2022.
- I have twin 17year old boys that are on track to graduate this coming school year, and one with his associates degree as well!
Timeline
Personal Assistant to the Owner
Squaw Rock Campground and Resort
03.2021 - 05.2024
Preschool Gymnastics Instructor
YMCA
09.2010 - 11.2012
Some College (No Degree) - Career And Technical Education
Clover Park Technical College
Some College (No Degree) - General Studies
Clover Park Technical College
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