Shannon Huggins
Liverpool
Summary
Accomplished Store Manager at Dunkin' Brands with a proven track record in enhancing customer satisfaction and streamlining store operations. Skilled in customer service management and team leadership, adept at problem-solving and multitasking. Successfully trained teams to improve service standards, demonstrating strong organizational and mentoring abilities.
Overview
15
15
years of professional experience
Work History
Store Manager
Dunkin' Brands
02.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
Care Coordinator
Crouse Hospital
02.2020 - 04.2020
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Used company software and databases to maintain records of services performed and patient conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
Certified Medical Assistant
St. Josephs Physicians
07.2016 - 02.2020
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed Blood draws
Certified Medical Assistant
Upstate University Hospital
01.2010 - 08.2015
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Prepared lab specimens for diagnostic evaluation.
Education
GED -
Paul V Moore High School
Central Square, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
Accomplishments
- Increased sales by 35% by coaching department managers on new merchandising standards.
- Recruited 3 successful new managers within one year.
- Exceeded monthly store sales goals 9 months in a row.
- Supervised team of 32 staff members.
Languages
English
Timeline
Store Manager
Dunkin' Brands
02.2021 - Current
Care Coordinator
Crouse Hospital
02.2020 - 04.2020
Certified Medical Assistant
St. Josephs Physicians
07.2016 - 02.2020
Certified Medical Assistant
Upstate University Hospital
01.2010 - 08.2015
GED -
Paul V Moore High School
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