Shannon Huggins
Liverpool
Summary
Accomplished Store Manager at Dunkin' Brands with a proven track record in enhancing customer satisfaction and streamlining store operations. Skilled in customer service management and team leadership, adept at problem-solving and multitasking. Successfully trained teams to improve service standards, demonstrating strong organizational and mentoring abilities.
Overview
15
15
years of professional experience
Work History
Store Manager
Dunkin' Brands
Syracuse, NY
02.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
Care Coordinator
Crouse Hospital
Syracuse, NY
02.2020 - 04.2020
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Used company software and databases to maintain records of services performed and patient conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
Certified Medical Assistant
St. Josephs Physicians
Syracuse, NY
07.2016 - 02.2020
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed Blood draws
Certified Medical Assistant
Upstate University Hospital
Syracuse, NY
01.2010 - 08.2015
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Prepared lab specimens for diagnostic evaluation.
Education
GED -
Paul V Moore High School
Central Square, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
Accomplishments
- Increased sales by 35% by coaching department managers on new merchandising standards.
- Recruited 3 successful new managers within one year.
- Exceeded monthly store sales goals 9 months in a row.
- Supervised team of 32 staff members.
Languages
English
Timeline
Store Manager
Dunkin' Brands
02.2021 - Current
Care Coordinator
Crouse Hospital
02.2020 - 04.2020
Certified Medical Assistant
St. Josephs Physicians
07.2016 - 02.2020
Certified Medical Assistant
Upstate University Hospital
01.2010 - 08.2015
GED -
Paul V Moore High School