Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Hunt

Greenwood,IN

Summary

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Overview

10
10
years of professional experience

Work History

Field Marketing Representative

Eye Specialists of Indiana
07.2024 - Current
  • Main objective is to foster existing relationships with over 400 referring doctors and offices by providing exceptional customer service, timely solutions to immediate needs, and clear follow-up communications.
  • Collaborate daily with department teams such as the Call Center, Operations, and Finance departments to ensure proper execution of all field marketing efforts.
  • Utilizing specialized software to capture and process data for reporting and record keeping.
  • Assist in the coordination and planning of all continuing education events, ensuring timely setup and adherence to schedules.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Customer Service Manager

Hobby Lobby
06.2022 - 07.2024
  • Oversaw daily operations of customer service team, ensuring high-quality service delivery.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responsible for communicating policy changes and updates to all customer service team members.
  • Responsible for maintaining weekly inventory and ordering of all front-end product.
  • In charge of implementing proper merchandising of product and displays at front-end.

Private Pay Billing Specialist

BHI Senior Living Inc.
06.2021 - 09.2021
  • Maintained billing census for assigned communities.
  • Responsible for posting room and board, private pay payments and all other miscellaneous resident charges.
  • Responded to questions and concerns from residents and their family members on a daily basis.
  • Produced and mailed monthly billing statements to residents. Assisted with requests for information and clarification of monthly statements.
  • Compiled reports for end-of-the month financial reporting and reconciliation.
  • Attended weekly meetings with Building Administrators and Support Staff.

Optometric Technician

Plainfield Eye Care
11.2015 - 05.2021
  • Maintained a daily schedule for patients coming into the Optical Department to pick up glasses and contacts as well as purchase glasses.
  • Assisted Patients with insurance questions, eligibility and prior authorizations of glasses and contacts.
  • Filed private pay insurances on behalf of patients for glasses, contacts and other services. Collected co-pays and out of pocket expenses.
  • Communicated with ophthalmic companies and vendors to keep inventory at appropriate levels.
  • Analyzed and tracked the logistical cycle time for scheduled orders and deliveries of eye wear products.
  • Pretested and screened patients for comprehensive exams using electronic medical recording (EHR) and optometric equipment.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Optometric Technician

Precision Eye Group
07.2015 - 11.2015
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Monitored patient flow throughout office and properly communicated delays.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

Education

Technical Certificate in Medical Assisting -

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2009

Skills

  • Communication Skills
  • Time Management Skills
  • Organized
  • Reliable
  • Attention to Detail
  • Teamwork

Timeline

Field Marketing Representative

Eye Specialists of Indiana
07.2024 - Current

Customer Service Manager

Hobby Lobby
06.2022 - 07.2024

Private Pay Billing Specialist

BHI Senior Living Inc.
06.2021 - 09.2021

Optometric Technician

Plainfield Eye Care
11.2015 - 05.2021

Optometric Technician

Precision Eye Group
07.2015 - 11.2015

Technical Certificate in Medical Assisting -

Ivy Tech Community College of Indiana

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