Shannon Hussey
Palm Coast,Fl
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
19
19
years of professional experience
Work History
WORKERS COMP. SPECIALIST/COORDINATOR
Praxis/Desert Orthopedics
01.2019 - 01.2024
- Supported creation of detailed information as well as team building.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed a successful medical department from a remote location across the country.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Submitted requested treatment for authorization and payment.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into EHR system.
- Built and managed relationships with Patients, providers and other assigned personnel.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Interpreted patients' needs and introduced services to fit specific requirements.
- Gathered, organized and input information into digital database.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
BACK OFFICE COORDINATOR
Desert Orthopedics/Praxis
08.2017 - 01.2019
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Managed Provider schedules to coordinate calendar and arrange meetings including depositions, phone conferences and more.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Tracked records, filed documents and maintained communication between assigned personnel to manage office activities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Used job-related software to draft and finalize written correspondence and documentation.
- Kept high average of performance evaluations.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
PATIENT CARE ASSISTANT AND CNA 2
St. Charles Medical Center
01.2005 - 01.2017
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Gathered medical information, weight and height measurements and vital signs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Transported food trays and aided with feeding.
- Logged and filed classified documents.
- Coordinated and processed personnel files and medical records.
- Organized and distributed correspondence, memoranda and telephone messages.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Certified Nursing Assistant-2 - Nursing
Central Oregon Rehabilitation
Coding/Billing -
Online-Penn Foster
High School Diploma -
Mountain View High School
06.2002
Skills
- Strong Communication
- EMR/EHR
- Excel/Word
- Typing 50 words & 10 key
- Coding-ICD 10/CPT/HCPCS
- Problem-Solving
- Computer Literacy
- Strong Organization Skills
- Remote Work
- Scheduling
- Code Grey/Mental Health Training
- Safety Committee
- Wound Care
Additional Information - Contact
- Patient appointment scheduling
- Patient Registration
- Medical Records and Referral coordinating
- Receive Co-Pay for office visits
- Accounts Receivable
- Patient coordination
- Benefits Coordination
- Triage
Timeline
WORKERS COMP. SPECIALIST/COORDINATOR
Praxis/Desert Orthopedics
01.2019 - 01.2024
BACK OFFICE COORDINATOR
Desert Orthopedics/Praxis
08.2017 - 01.2019
PATIENT CARE ASSISTANT AND CNA 2
St. Charles Medical Center
01.2005 - 01.2017
Certified Nursing Assistant-2 - Nursing
Central Oregon Rehabilitation
Coding/Billing -
Online-Penn Foster
High School Diploma -
Mountain View High School
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