Shannon Hutcheson
Seabrook,SC
Summary
Cleaning Manager with experience cleaning houses managing team of 4 cleaners. Oversees cleaning of individual's homes and buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships.. Excellent relationship-building and critical thinking skills with determined and decisive nature. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
35
35
years of professional experience
Work History
Cleaning Supervisor
Shannon's Cleaning Service & Events
01.1994 - Current
- I am the owner and founder of Shannon's cleaning services
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Organized scheduling appointments
- Maintained professional communication with respect and needs of each client.
Secretary
Danny's Classic Cars
01.2011 - 11.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Youth Counselor
Lighthouse Tabernacle Church
01.1994 - 03.2010
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Established and maintained relationships with youth, families and community partners.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Implemented variety of fun and recreational activities for residents.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Assisted clients in exploring feelings and understanding behaviors.
- Supported individuals dealing with mental health and emotional issues.
- Facilitated group counseling sessions to support and encourage client growth.
- Educated clients on dangers of substance abuse and prevention techniques.
- Adapted counseling techniques to best suit individual needs of each client.
- Listened to clients' concerns and provided encouragement and support.
- Supervised meetings with family members to help create support system for clients.
- Provided crisis intervention and emotional support to youth
- Monitored youth behavior and offered guidance and support for positive change
Teacher
Cokesberry Christian Private School
08.2003 - 08.2008
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
Basketball Coach
Curtis Baptist High School
08.1995 - 08.2000
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Monitored athletes during events and practice to quickly identify injuries.
- Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team.
- Submitted purchase requests for new supplies, uniforms and equipment.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
- Traveled across region to observe junior athletes and identify potential team recruits.
- Facilitated group coaching sessions and provided individual coaching support.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Established clear benchmarks for performance and monitored individual and team progress.
Requisitions Data Entry
Bechtel / Westinghouse Srs
05.1988 - 03.1991
- Provided daily supervision, feedback and oversight to direct reports.
- Audited production reports, tracking data entry and processing errors.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Skilled at working independently and collaboratively in a team environment
Education
Associate of Arts - Counseling Psychology
Aiken Technical College
Graniteville, SCHigh School Diploma -
Evans High School
Evans, GA06.1988
Skills
- Invoice Processing
- Room Turnover
- Multimedia Presentations
- Guest Relations
- Active Participation in Groups or Events
- Public Relations
- Parent Relations
- Behavior Modification Techniques
- Co-Teaching and Co-Planning
- Counseling
- Motivating Students
- Teacher relations
Timeline
Secretary
Danny's Classic Cars
01.2011 - 11.2022
Teacher
Cokesberry Christian Private School
08.2003 - 08.2008
Basketball Coach
Curtis Baptist High School
08.1995 - 08.2000
Cleaning Supervisor
Shannon's Cleaning Service & Events
01.1994 - Current
Youth Counselor
Lighthouse Tabernacle Church
01.1994 - 03.2010
Requisitions Data Entry
Bechtel / Westinghouse Srs
05.1988 - 03.1991
Associate of Arts - Counseling Psychology
Aiken Technical College
High School Diploma -
Evans High School
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