Shannon Ingerly
Liberty Hill,TX
Summary
Dedicated Tow Truck Driver with extensive experience at Walden Wrecker Service LLC, recognized for exceptional customer service and stress tolerance. Proficient in towing equipment operation and accident scene management, consistently ensuring safe vehicle recovery and fostering positive client relationships. Committed to professionalism and delivering quality service in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Tow Truck Driver
Walden Wrecker Service LLC
10.2021 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
Tow Truck Driver
Austin Express Towing
02.2021 - 08.2022
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Education
High School Diploma -
John B Connelly High
Austin, TX06-2012
Skills
- Strong work ethic
- Towing equipment operation
- Safe driving practices
- Customer service
- Roadside assistance
I have great costumer service and problem resolution
Can operate with the assurance that it will be done right and safe
- Stress tolerance
- Winch operation mastery
- Load securement proficiency
- Emergency response readiness
- Conflict resolution
- Accident scene management
- Accident clearing
Timeline
Tow Truck Driver
Walden Wrecker Service LLC
10.2021 - Current
Tow Truck Driver
Austin Express Towing
02.2021 - 08.2022
High School Diploma -
John B Connelly High
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