Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Insana

Chagrin Falls

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure position. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication.

Overview

23
23
years of professional experience

Work History

Real Estate Agent

Keller Williams Living
05.2020 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Created social media content for marketing purposes.

Owner's Assistant

Insana Homes
10.2014 - Current
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created engaging social media content to catch attention of potential customers.
  • Created informative posts for company's Facebook page.
  • Painted walls, ceilings and other surfaces.
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Contributed to the success of construction projects by efficiently removing debris and preparing spaces for final inspection.

Community Services Case Manager

Crossroads
08.2003 - 07.2005
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.

Reading Tutor

Mentor Schools
08.2002 - 05.2003
  • Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
  • Improved students'' reading fluency through tailored lesson plans and engaging activities.
  • Designed lesson plans for phonics, fluency, vocabulary, and comprehension for students weekly with assessments and detailed schedules.
  • Boosted student confidence in reading abilities by providing consistent support and encouragement.
  • Monitored student progress closely, adjusting tutoring techniques as needed to maximize results.

Intervention Assistant

Positive Education Program
08.2001 - 05.2002
  • Contributed positively towards creating an inclusive school culture that embraced diversity and promoted equity.
  • Increased parent involvement by maintaining consistent communication about student progress and goals.
  • Improved student engagement through tailored instruction and ongoing assessment.
  • Utilized research-based instructional strategies to promote optimal learning outcomes for struggling learners.
  • Supported students'' social-emotional development through personalized interventions.
  • Participated in professional development opportunities to stay current on best practices in intervention strategies.
  • Reduced behavioral incidents by developing effective classroom management strategies.

Education

Master of Education - Community Agency Counseling

Cleveland State University
Cleveland, OH
05.2003

Bachelor of Arts - Psychology And Sociology

Bowling Green State University
Bowling Green, OH
05.2000

Skills

  • Property Marketing on social media
  • Administrative Support
  • Contract Preparation
  • Comparative market analysis
  • Active Ohio Real Estate License
  • National Association of Realtors
  • Seller Representation
  • Property Research
  • Open house preparations
  • Expense Tracking
  • Data Entry

Timeline

Real Estate Agent

Keller Williams Living
05.2020 - Current

Owner's Assistant

Insana Homes
10.2014 - Current

Community Services Case Manager

Crossroads
08.2003 - 07.2005

Reading Tutor

Mentor Schools
08.2002 - 05.2003

Intervention Assistant

Positive Education Program
08.2001 - 05.2002

Master of Education - Community Agency Counseling

Cleveland State University

Bachelor of Arts - Psychology And Sociology

Bowling Green State University

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Shannon Insana