Hope Gibbs
Burleson,USA
Summary
Highly skilled Service Industry employee experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests, by utilizing high-quality customer service skills with experience in the food and hospitality industry. Well versed in recommending items for upselling to customers with in-depth knowledge of restaurant menus and wide range of beverage selections. Works well under pressure during fast-paced events at a sport stadium, performance hall with large audiences, and high-volume national chain restaurants. Detail oriented, dependable, personable, approachable. and an efficient multi-tasker with outstanding leadership skills, and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Reata
Fort Worth, TX
11.2023 - Current
- Assisted in setting up banquet tables with linens, china, glassware and silverware.
- Provided excellent customer service to all guests by responding promptly to their requests.
- Informed guests about daily features as well as any changes on the menu.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Worked Satellite Location at Fort Worth Stock Show, without a pos system and made sure that all service standards were still upheld.
- Assist in large caterings, banquets, and private events.
Assistant Manager
Cotton Patch Café
Burleson, Texas
09.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Increased Profitibality by at least 15% at all of the seven locations I worked at for the Brand.
Manager
Rio Mambo City View
Fort Worth, Texas
06.2022 - 08.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Manager
Cotton Patch Café
Mansfield, Texas
04.2021 - 06.2022
- Monitored staff performance to ensure adherence to customer service standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs.
Manager/ Server
Cotton Patch Café
Burleson, Texas
05.2019 - 04.2021
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with all applicable laws, regulations, industry standards.
Bartender/ Hospitality Crew/ Set-up/ Valet Captain
Bass Performance Hall
Fort Worth, Texas
12.2015 - 06.2020
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Coordinated special events that required additional staffing or resources.
- Established relationships with local businesses to promote valet services.
Server/ Bartender
Texas Rangers' Globe Life Field/Park
Arlington, Texas
04.2019 - 04.2020
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Host/ Hostess
Saltgrass Steak House
Fort Worth, Texas
07.2016 - 07.2017
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
Server/ Bartender/ Hostess/ Food Runner
Cotton Patch Café
Fort Worth, Texas
03.2014 - 01.2016
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Education
Associates of Arts Degree/Culinary Arts Certificate 1 -
Tarrant County College
01.2018
Skills
- Guest Engagement
- Safe Food Handling
- Table Setting
- Relationship Management
- Exceptional customer service
- Customer Retention
- Inventory Management
- Cost Control
- Performance Improvement
- Customer Service Management
- Schedule Management
- Revenue Generation
Certification
- TABC, Texas Alcoholic Beverage Commission, Server of Alcoholic Beverages Certified
- TXDSHS, The Texas Department of State Health Services, Food Handler Certified
Timeline
Server
Reata
11.2023 - Current
Assistant Manager
Cotton Patch Café
09.2022 - Current
Manager
Rio Mambo City View
06.2022 - 08.2022
Manager
Cotton Patch Café
04.2021 - 06.2022
Manager/ Server
Cotton Patch Café
05.2019 - 04.2021
Server/ Bartender
Texas Rangers' Globe Life Field/Park
04.2019 - 04.2020
Host/ Hostess
Saltgrass Steak House
07.2016 - 07.2017
Bartender/ Hospitality Crew/ Set-up/ Valet Captain
Bass Performance Hall
12.2015 - 06.2020
Server/ Bartender/ Hostess/ Food Runner
Cotton Patch Café
03.2014 - 01.2016
Associates of Arts Degree/Culinary Arts Certificate 1 -
Tarrant County College
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