Shannon Iverson
West Allis
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver.
High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
2007
2007
years of post-secondary education
Work History
Educator
Lululemon Athletica
Brookfield
02.2024 - Current
- Assisted customers with product selection and inquiries.
- Maintained product displays and ensured shelves were stocked.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance store operations.
- Provided exceptional customer service and resolved complaints promptly.
- Educated customers on promotions and store policies effectively.
- Participated in training sessions to improve sales techniques and product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Direct Sales Manager
Performance Marketing LLC
Sturtevant
06.2012 - 12.2020
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales team on product knowledge and effective selling techniques.
- Analyzed market trends to identify new business opportunities and target demographics.
- Collaborated with marketing team to align campaigns with sales objectives and goals.
- Analyzed customer feedback data to improve the effectiveness of marketing campaigns.
- Developed and implemented successful strategies to increase direct sales revenue.
- Organized trade shows and other events to promote direct sales products.
- Established relationships with key partners across multiple industries.
- Collaborated with internal teams such as marketing and operations on joint projects.
- Conducted market research and analysis to identify customer needs and preferences.
- Utilized CRM software systems to track leads, contacts, opportunities, orders.
- Developed promotional materials to support direct sales initiatives.
- Negotiated contracts with vendors to ensure competitive pricing for customers.
- Assigned, managed, and tracked many leads per month.
Education
Brown Deer High School
Brown Deer, WISkills
- Customer relationship management
- Sales strategies
- Point-of-sale systems
- Product knowledge
- Visual merchandising
- Team collaboration
- Upselling techniques
- Client engagement
- Problem solving
- Effective communication
- Conflict resolution
- Relationship selling
- Product recommendations
- Cash register operation
- Sales goals attainment
- Excellent communication skills
- Excellent people skills
- Multi-tasking strength
- Client retention strategies
- Upselling and cross selling
- Positive and professional
- Sales expertise
- Customer service
- Calm demeanor
- Service oriented
- Persuasion techniques
- Adapt to diverse groups
- Fraud detection
- Building rapport
- Guest relations
- Outgoing personality
- Task prioritization
Timeline
Educator
Lululemon Athletica
02.2024 - Current
Direct Sales Manager
Performance Marketing LLC
06.2012 - 12.2020
Brown Deer High School