Shannon Ivey
Palmetto,FL
Summary
Motivated and compassionate professional with diverse experience in direct support, customer service, and management. Adept at providing high-quality care and assistance to individuals with disabilities, fostering independence, and promoting well-being. Skilled in serving customers with attention to detail and maintaining excellent relationships. Proficient in computer applications, including MS Office, POS systems, and client management software, to streamline operations and ensure accurate record-keeping. Demonstrated leadership abilities through managing teams, training staff, and ensuring smooth operations in fast-paced environments. Passionate about delivering outstanding service, supporting individuals’ personal growth, and contributing to a positive team dynamic.
Overview
2025
2025
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
- Customer Service:
Greet guests in a friendly and welcoming manner. Take food and beverage orders, answer questions about the menu, and provide recommendations based on customer preferences. - Order Management:
Accurately input customer orders into the point-of-sale (POS) system and ensure the kitchen prepares them correctly. Communicate any special dietary requests or preferences to the kitchen staff. - Food & Beverage Service:
Deliver food and drinks to customers promptly and in accordance with restaurant standards. Ensure that food is presented attractively and at the correct temperature. - Table Maintenance:
Monitor tables for additional needs, including refills, condiments, or utensils. Keep dining areas clean and organized by clearing empty dishes and wiping down tables. - Upselling:
Suggest menu items, promotions, and upsell drinks, appetizers, or desserts to enhance the dining experience and increase sales. - Payment Processing:
Present bills to customers, process payments accurately, and handle cash, credit, or debit transactions. Ensure that the correct change is given. - Team Collaboration:
Work collaboratively with other servers, kitchen staff, and management to ensure smooth operations. Help with setting up, maintaining, and breaking down the dining area, including resetting tables and restocking supplies. - Health & Safety Compliance:
Follow all restaurant health and safety protocols, including food handling and sanitation procedures. Ensure that food allergies and dietary restrictions are taken into account. - Problem Resolution:
Handle customer complaints or concerns professionally and promptly. Work to resolve issues to ensure customer satisfaction.
Key Holder
Claires Stores Inc
- Store Opening & Closing:
Open and close the store according to company procedures. Ensure the store is secure at all times, including activating/deactivating alarm systems and locking doors. - Staff Supervision:
Supervise and direct store staff during your shifts, providing guidance and ensuring that they follow company policies and procedures. Provide support to team members, helping with tasks or customer interactions as needed. - Customer Service:
Provide exceptional customer service by greeting customers, answering questions, and assisting with product selection. Handle customer complaints or concerns professionally and ensure customer satisfaction. - Cash Handling & Transactions:
Handle cash register duties, process sales transactions accurately, and ensure that cash drawers balance. Assist with opening or closing till procedures, including counting money, making deposits, and maintaining financial integrity. - Inventory Management:
Assist with inventory control by ensuring that products are properly stocked, organized, and displayed. Participate in stocktaking and restocking activities as needed. - Security & Loss Prevention:
Monitor store security, implement loss prevention procedures, and report any suspicious activities. Ensure all security equipment is functioning properly and report any issues to management. - Training & Development:
Help onboard and train new employees on store policies, customer service standards, and product knowledge. Provide coaching and feedback to enhance employee performance. - Health & Safety Compliance:
Ensure that the store adheres to health and safety regulations. Maintain a clean and organized store environment, ensuring that all safety procedures are followed. - Additional Duties:
Assist the Store Manager with administrative tasks, reports, and other duties as required. Step in for the Store Manager in their absence and make key decisions related to store operations.
Direct Support Professional
Merakey Behavioral Health
- Personal Care Support:
Assist individuals with activities of daily living (ADLs), such as bathing, dressing, grooming, and eating. Provide support with mobility and personal hygiene as needed. - Behavioral Support:
Support individuals in managing behavior and emotional challenges by implementing behavior plans and strategies. Encourage positive behaviors and provide redirection when necessary. - Encouraging Independence:
Promote independence by teaching life skills, including cooking, cleaning, personal budgeting, transportation, and social interaction. Support individuals in making decisions and taking responsibility for their own actions. - Medication Assistance:
Ensure proper medication management by assisting with medication reminders, administering medications as prescribed (if trained), and reporting any concerns regarding medication adherence or side effects. - Community Engagement:
Support individuals in participating in community activities, including shopping, attending social events, and pursuing hobbies or employment opportunities. Foster social skills and community inclusion. - Documentation & Reporting:
Maintain accurate and up-to-date records of services provided, including daily notes, incident reports, and progress on individual care plans. Report any changes in behavior, health, or well-being to supervisors. - Safety & Emergency Response:
Ensure the safety of individuals by monitoring their environment, providing supervision, and being prepared to respond to emergencies (e.g., medical, behavioral crises). Follow safety protocols at all times. - Collaboration with Team:
Work closely with other direct support staff, supervisors, family members, and healthcare professionals to develop and implement individualized care plans. Participate in team meetings and provide input regarding individuals' progress and needs. - Household Support:
Assist with household tasks, including cleaning, cooking, laundry, and maintaining a tidy living environment, as appropriate for the individuals' abilities. - Encouraging Healthy Lifestyles:
Promote healthy habits, including exercise, proper nutrition, and regular health check-ups. Support individuals in making informed choices about their health and well-being.
Customer Service Representative
At Home Auto Glass
09.2024 - 01.2025
- Customer Interaction:
Answer phone calls, emails, and messages in a professional manner, addressing inquiries related to auto glass repair, replacement, and installation services. - Scheduling & Appointments:
Schedule and confirm appointments for auto glass repair or replacement, ensuring the availability of technicians and the correct glass parts. - Problem Resolution:
Assist customers with any concerns or issues related to services, including delays, damages, or warranty claims. Resolve complaints in a timely and courteous manner. - Order Processing:
Accurately enter customer information, service requests, and billing details into the system. Process quotes, orders, and invoices promptly. - Product Knowledge:
Maintain knowledge of auto glass products, services, and industry standards to effectively communicate with customers and offer relevant recommendations.
Assistant Store Manager
Pet Supermarket Inc.
10.2022 - 09.2024
- Team Leadership:
Assist the Store Manager in supervising and training staff, ensuring that all team members provide excellent customer service and maintain store standards. Motivate and support employees to achieve sales and operational goals. - Customer Service:
Ensure customers receive exceptional service by greeting them, answering inquiries, and providing guidance on pet care, products, and services. Resolve customer complaints in a timely and professional manner. - Sales & Merchandise:
Assist in achieving sales targets and improving store profitability. Help with inventory management, merchandising, and setting up promotional displays. Maintain product knowledge and offer suggestions to customers based on their needs. - Staff Scheduling & Attendance:
Create and manage employee schedules to ensure the store is adequately staffed during peak hours. Monitor attendance and timekeeping, ensuring compliance with company policies. - Store Operations:
Oversee daily operations, including opening and closing the store, maintaining cleanliness, stocking shelves, and ensuring the store is organized and inviting. - Inventory & Stock Management:
Assist in managing stock levels, conducting inventory checks, and ensuring products are available and correctly priced. Place orders for products when needed and ensure that the stockroom is organized. - Training & Development:
Provide ongoing training to new and existing staff, ensuring they understand store policies, procedures, and product knowledge. Promote a positive work environment and encourage continuous learning. - Health & Safety:
Ensure that all health, safety, and store compliance regulations are followed. Monitor store cleanliness and safety protocols, especially with regard to pets and animals in the store. - Administrative Support:
Assist with cash handling, processing transactions, and preparing reports for the Store Manager. Handle other administrative duties as required. - Promotions & Marketing:
Assist in implementing in-store promotions, marketing campaigns, and events to drive traffic and increase sales. Help create a welcoming atmosphere for customers and their pets.
Education
High School Diploma -
Warren County High School
Front Royal, VA06-2014
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Team collaboration
- Service prioritization
- Guest relations management
- Relationship management
- Task prioritization
- Calm demeanor
- Team member support
- Positive guest interactions
Timeline
Customer Service Representative
At Home Auto Glass
09.2024 - 01.2025
Assistant Store Manager
Pet Supermarket Inc.
10.2022 - 09.2024
Server
Cracker Barrell Old Country Store
Key Holder
Claires Stores Inc
Direct Support Professional
Merakey Behavioral Health
High School Diploma -
Warren County High School
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